Jesseria Posted December 13, 2011 Share Posted December 13, 2011 Don't quote that long post, you will get a warning for posting "deleted content" like I did If you guys are getting warning for re-posting it, please stop. Link to comment Share on other sites More sharing options...
KypDurrron Posted December 13, 2011 Share Posted December 13, 2011 Damn, I knew I should stop feeding the trolls. Keep attacking my logic versus your anger. Adding "Fact:" to the beginning of something doesn't automatically turn it into a fact. The actual Facts are in the Devs original post and concur with everything I said. Once again you fail to address the question if they cannot handle EGA players on one day how will they handle the 20th? Its not trolling its your lack of logic 1!=0. Please stop reading whatever bs they spoonfed you and think for yourself. I know you dont know anything about server administration but you stand up for them like you know everything about it and agree with them. Link to comment Share on other sites More sharing options...
Aldan Posted December 13, 2011 Share Posted December 13, 2011 A wise man never argues with fools... what about trolls? Link to comment Share on other sites More sharing options...
Feeblezak Posted December 13, 2011 Share Posted December 13, 2011 (edited) this thread needs to be going so bioware sees the utter disgust towards them and their jaw-dropping incompetence and dickery from the community. Edited December 13, 2011 by Feeblezak Link to comment Share on other sites More sharing options...
Juuls Posted December 13, 2011 Share Posted December 13, 2011 Hey come on, it aint that bad. At least they did it on a Tuesday so the WoW servers refreshed and you can go do some LFR and build up some VP while you alt-tab to check your email for your access. Im just saying. Waves make sense, I'd rather wait a day (or hell until the 20th) as to not sit in que for hours on end. One more week of Deathwing I guess. Im just saying. Link to comment Share on other sites More sharing options...
Trienton Posted December 13, 2011 Share Posted December 13, 2011 (edited) Launch day is in 7 days. You say that but its rlly not... the game is up people are playing (lvling,pvp,w/e) toons they will keep...you can't get virginity back...the ship sailed and only a portion of cool kids are on it...idc what some gm says off of his paper manual or what some web designer put up this IS the launch... Edited December 13, 2011 by Trienton Link to comment Share on other sites More sharing options...
Gunblades Posted December 13, 2011 Share Posted December 13, 2011 Launch day is in 7 days. the Official launch day may be in 7 days, but as far as game access was this morning. The game IS live right now so that is what they refer to as "launch". Link to comment Share on other sites More sharing options...
Mhorgan Posted December 13, 2011 Share Posted December 13, 2011 This might not be so frustrating if from the start they would have told us, the date you preorder and enter your code dictates when you get early game access. Then at least people would have known they better preorder right away if they want max play time... They did. Link to comment Share on other sites More sharing options...
RedKremlin Posted December 13, 2011 Share Posted December 13, 2011 DrAidennwitz, I'm with you on the spam reporting, seeing it once was fine, seeing twice was aggravating, seeing that thing 3 times is blood boiling annoying Link to comment Share on other sites More sharing options...
Aldan Posted December 13, 2011 Share Posted December 13, 2011 Once again you fail to address the question if they cannot handle EGA players on one day how will they handle the 20th? Its not trolling its your lack of logic 1!=0. Please stop reading whatever bs they spoonfed you and think for yourself. I know you dont know anything about server administration but you stand up for them like you know everything about it and agree with them. So why are you ignoring the people that directly responded to your utterly flawed argument? I think the poster your replying to is just taking the high ground, unfortunately I dnt like walking up hills... Link to comment Share on other sites More sharing options...
shodaihokage Posted December 13, 2011 Share Posted December 13, 2011 You say that but its rlly not... the game is up people are playing (lvling,pvp,w/e) toons they will keep...you can get virginity back...the ship sailed and only a portion of cool kids are on it...idc what some gm says off of his paper manual or what some web designer put up this IS the launch... Look they told you it would be like this. Official launch day is the 20th, they do not have to fix anything or deliver anything until then. If you did not like that, then why pre-order? Link to comment Share on other sites More sharing options...
Hordequester Posted December 13, 2011 Share Posted December 13, 2011 Once again you fail to address the question if they cannot handle EGA players on one day how will they handle the 20th? Its not trolling its your lack of logic 1!=0. Please stop reading whatever bs they spoonfed you and think for yourself. I know you dont know anything about server administration but you stand up for them like you know everything about it and agree with them.I run two webservers, three gaming servers, a ventrillo server, and several other various internet machinations. So, yes, I do know quite a bit about server administration. I only handle a few thousand users though..nothing of this magnitude. But, even at that level, I have quite a bit more insight into the problems involved in a large launch than most of the people saying this is a horrible way to do it. Link to comment Share on other sites More sharing options...
Feeblezak Posted December 13, 2011 Share Posted December 13, 2011 (edited) this thread needs to be going so bioware sees the utter disgust towards them and their jaw-dropping incompetence plus idiotic dickery from the community. Edited December 13, 2011 by Feeblezak Link to comment Share on other sites More sharing options...
Lady_Femke Posted December 13, 2011 Share Posted December 13, 2011 Glad you can nitpick and have nothing else to say because you have no answer as to how they will handle the 20th if they cannot handle EGA players nice fail logic again Hordequester. Have to agree with this poster, I too am somewhat concerned about the official launch day. On the 20th December, even supposing that by that time all the early accessers are in, there is a posibility of chaos. If after our last stress test weekend beta they are still so unsure they are only allowing a relatively small ammount of EGA players play the game, and then pussyfooting the rest of us in during the rest of EGA time, then it bodes ill for the official launch day. But perhaps they can make buyers on the 20th put in their codes and then bring them in as small waves of players until say about April 2012, giving priority to all us EGA players as we put our codes in before them. Way to go EA I just solved all your possible server and queue worries. Link to comment Share on other sites More sharing options...
Evintar Posted December 13, 2011 Share Posted December 13, 2011 (edited) Honestly, after reading this post and all the other comments in other threads by people upset because they haven't received their access yet, I think it's absolutely rediculous they way you people are acting. When you all made your pre-orders you did so with the expectation that you would get 5 days of pre-launch access, which makes it the 15th, which is Thursday. They (BW/EA) decided recently that they would start the pre-order access, based on pre-order purchase date, to people 7 days in advance instead of 5, which is a bonus to all that pre-ordered early. Enough with the sob stories about how you're so put out cause YOU didn't get your email yet. Maybe you'll get it tomorrow, or just maybe you'll get in on the day you were originally expecting to get it, the 15th. If you don't get it then, perhaps you have some basis to be annoyed or even moderately pissed. Until that time how about just being patient and stop clogging up the forums with rants and raves. Edited December 13, 2011 by Evintar Link to comment Share on other sites More sharing options...
Jesseria Posted December 13, 2011 Share Posted December 13, 2011 the Official launch day may be in 7 days, but as far as game access was this morning. The game IS live right now so that is what they refer to as "launch". Remember that Stephen Reid called EGA a Launch event. He also said Launch events aren't for stress testing. Then he said that we are actually stress testing. Also, don't forget that they are very proud of not having any queues; but they forgot the artificial queues left on the forums. Oh well, they tried. Link to comment Share on other sites More sharing options...
DrAidennwitz Posted December 13, 2011 Share Posted December 13, 2011 Once again you fail to address the question if they cannot handle EGA players on one day how will they handle the 20th? Just like they handled the stress tests. Also, the staggering is not because of queues or server stability. Well, that too, but that's not the main issue. If you've actually read what devs post you'd know that. A little hint - how do you like your server to deleted (with free transfer of course) because there's not enough people? Link to comment Share on other sites More sharing options...
mattmu Posted December 13, 2011 Share Posted December 13, 2011 They did. NO they didn't. They said it Way after the fact, months after per order was available. Link to comment Share on other sites More sharing options...
Jarlathe Posted December 13, 2011 Share Posted December 13, 2011 Thank you for continuing to provide this feedback to BioWare. A note to others - please respect community feedback. Emotions are high tonight, and the level of frustration is incredible, but disrespecting community members does nothing for your opinions. Thank you for being the voice of reason in this thread. The amount of trolling/name calling and whining from both sides of the fence is unbelievable. People really need to step back, take a deep breath and try and see things from both sides. Link to comment Share on other sites More sharing options...
Feeblezak Posted December 13, 2011 Share Posted December 13, 2011 this thread needs to be going so bioware sees the utter disgust towards them and their jaw-dropping incompetence plus idiotic dickery from the community. We are disgusted with your lies bioware! Link to comment Share on other sites More sharing options...
DrAidennwitz Posted December 13, 2011 Share Posted December 13, 2011 You say that but its rlly not... the game is up people are playing (lvling,pvp,w/e) toons they will keep...you can't get virginity back...the ship sailed and only a portion of cool kids are on it...idc what some gm says off of his paper manual or what some web designer put up this IS the launch... Early Access in any MMO was never THE launch. Of course, it is A launch. If you wanted in you should have registered earlier. The rules were set ages ago. Link to comment Share on other sites More sharing options...
Trienton Posted December 13, 2011 Share Posted December 13, 2011 Look they told you it would be like this. Official launch day is the 20th, they do not have to fix anything or deliver anything until then. If you did not like that, then why pre-order? I am not saying I'm upset just telling it like it is...this is release...saying otherwise is kinda silly(these people must believe whatever a company says)... Link to comment Share on other sites More sharing options...
Senedane Posted December 13, 2011 Share Posted December 13, 2011 The big injustice I see is that hardcore players simply lost their opportunity and drive to achieve some goals.... Some of us cleared our week to slodge thru SWTOR content in the hopes of hitting 50 on a server first, clearing content on a server first, etc..... and that's simply going to be impossible now that the lucky few have such a head start.... Link to comment Share on other sites More sharing options...
Feeblezak Posted December 13, 2011 Share Posted December 13, 2011 I am not saying I'm upset just telling it like it is...this is release...saying otherwise is kinda silly(these people must believe whatever a company says)... they are drones, ignore them, they do whatever the corporation tells them, believe what the company tells them to believe, like North Korean citizens but more opinionated. Link to comment Share on other sites More sharing options...
djodars Posted December 13, 2011 Share Posted December 13, 2011 (edited) Originally Posted by ImOverPowered Quote: Originally Posted by StephenReid Hey everyone. Answer: Hello Stephen Reid! Quote: Originally Posted by StephenReid We absolutely understand you want to get in and play the game early. It's one of the reasons we expanded our Early Game Access from a maximum of five days to a maximum of seven days. However, there are a couple of important points to realize about today's opening salvo of invites, and the procedure in general for Early Game Access and launch. Answer: Thank you very much for this bit of information. It assures me that BioWare at least cares about customer relations. I personally do not blame BioWare for this fiasco, as it wreaks of EA tampering. So, let me being this post by saying that I respect BioWare and I love your product. No matter what happens, I will continue to wait and I will play this game for a long time to come. However, you must know how this feels for your customers; and that is the point of this thread. Quote: Originally Posted by StephenReid First, Early Game Access and launch is not supposed to be a stress test. In our previous Beta Testing Weekends we got up to very large concurrent number of players and brought invites into the game at a very high rate. That was done to stress test every aspect of our systems and servers, and essentially to see if they broke. In some cases, they did, but that helped us improve for launch. Answer: You are absolutely correct in saying that Launch is not about stress testing. Early Access is a launch event as the majority of people who will play this game on December 20th have pre-ordered. As such, I believe that it is important to understand that since this is a launch event, the servers should have been prepared appropriately for a larger number of concurrent users; enough to provide for the demand. The hesitation to open the servers up to more players is a clear indication of lack of confidence, and that makes me nervous as well. Quote: Originally Posted by StephenReid For us, launch isn't just about stuffing our servers with as many people as possible. As anyone who's been through a large MMO launch can tell you, that experience can be painful. Our aim with this launch was to ramp things up gradually, to spread our player population out amongst a variety of servers, to maintain all server types, and to keep queuing to a minimum (although we expect that to happen as we head towards December 20th). So far, all that has been successful for us on Day One. Answer: Again, you are correct Stephen; launch is not about stuffing your servers with as many people as possible. It is about making your product available to ALL of your customers. I have been through 7 different AAA MMORPG releases since 1995. I understand the pains and frustrations associated with launching an MMORPG. However, I can say with confidence that this is by far the most tortuous MMORPG launch I have ever been through. As of this moment, 40 of my guild mates are in the game. They are leveling up and accomplishing quests. They will take down the world boss in Coruscant tonight, or early tomorrow morning; and I will not be able to join them in this. More than likely, I never will have enough guild members to take down that boss from now until SW:TOR closes its doors to customers. This has cost me a significant amount of potential enjoyment with your product because I won't be able to do it with my friends. I understand that you may want to reward your players with early access; and I think that this is a great idea. However, the method in which you are doing this is creating the feeling of entitlement - and entitlement based treatment. You are more than welcome to reward us for making a commitment to your game; and all of us have made an equal commitment. However, you want to reward us, reward all of us, or none of us at all. Otherwise, you are going alienate your customer base. Quote: Originally Posted by StephenReid The second thing to realize is scale. We invited more people to play Star Wars: The Old Republic today than many other MMO launches manage in their entire head-start process. As I mentioned earlier today, when we opened pre-orders we had a huge spike in numbers - far more than most MMOs capture at launch. That was the initial rush. After that, our pre-orders settled down. Answer: Stephen, I don't care about other MMORPG launches. I care about SW:TOR's launch, and creating an appropriate opportunity for the game's customers to gain access to the product. You had a metric to base demand off of since July. There is is no excuse for not being ready. As such - this entire paragraph is nothing more than a lame excuse, and your customers see right through that. Quote: Originally Posted by StephenReid What this means is that tomorrow, you'll effectively start to see the pre-order timeline expand. You'll see people who have pre-ordered later than July getting invites. The day after that, more people will be invited. We're actually planning to invite more tomorrow than today, and invite the same number again on Thursday - at which point we'll be into the original 'five days of Early Game Access'. Answer: Stephen, this doesn't reassure your customers in the slightest. Getting invited tomorrow, or Thursday doesn't fix this problem. In fact, that is exactly what the problem is. This entire process has been deplorable to say the least; and holding the carrot on the stick in front of us tortuous to people who have pre-ordered months in advance, including myself. Quote: Originally Posted by StephenReid Last thing. Why aren't we continuing to send waves over time? Two main reasons - one, because we need to see that the servers are maintaining stability over time; adding a lot of players in a short period (in other words, stress testing) can cause stability issues. Answer: But wait a second, you said that launch and early access is NOT a stress test. Why is it that you are intentionally stress testing during a Launch event? You have had over five months to prepare, and appropriately develop your servers to accommodate the obvious massive demand for this game. Once again, this reads like a very lame excuse, and you contradict yourself from the second paragraph. Quote: Originally Posted by StephenReid Two, our plan is to continue to add servers - but carefully, and in response to demand. We need to monitor that demand and role out servers accordingly. A long-term recipe for MMO failure is to add a lot of servers early on, and then when population decreases, have to close those servers and merge them together. Answer: Two points on this paragraph. This event is not helping you balance your server populations. Over 90% of those who pre-ordered aren't able to access the game, and your server lists read as, "Full." I understand that the population limits on each server are limited to encourage load balancing, but this is doing nothing more than limiting population when all players are able to connect. You can achieve the same results by queuing players who are actively able to play. This system has created an artificial queue, one that is not based on log in attempt time, but based on pre-order date. Instead of going through the frustration of waiting through a 1 - 2 hour queue, we must go through the frustration of going through a 1 - 3 day freeze on any and all access to the server. We are still in a queue, the largest and most deplorable queuing system ever deployed by any game in history. This isn't an exaggeration, its the truth. Quote: Originally Posted by StephenReid Our aim is for Star Wars: The Old Republic to be around for a long time to come. Today's just the first step in that - an early step, too - and we'll be running smoothly, with a stable population, before too long. Answer: Stephen, at what cost is coming from this expense? To be honest, you are hurting your customers more with this scheme than a traditional MMORPG launch could ever hurt them. I believe that more people will quit because of this, than what would have happened if you decided to take a more traditional approach. You have taught your customers to distrust you, and to be nervous about server stability. Your customers expect some hiccups during a massive launch. Your customers expect queues, and would prefer them to what we have now. With queues we have the hope of playing after waiting for 1 - 2 hours. Now, we have absolutely no hope whatsoever of getting into the game for at least another 16 hours. This success that you mention may be nice for the players who are in now. But, for the majority of your customers, this success came at too great of a cost. Please reconsider your invitation process and make this right. Seriously best read ever. Not letting it die : ) This guy is right on every points. I've also been in major MMORPG's launch including WoW, Aion, Rift and Warhammer Online. All of which decided to take a traditional approach and the amount of angry customers were limited to those with PC problems and to ~10-15 minutes server crashes. Instead here we have to deal with at least 2 to 3 days of waiting (for those who pre-ordered in November-December). My account was created in April 2009, I've been following the game ever since. This is completely wrong to be treated like this. my 0.02 Edited December 13, 2011 by djodars Link to comment Share on other sites More sharing options...
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