Kada Posted December 19, 2011 Share Posted December 19, 2011 (edited) Origin has worked wonders for me... So here we stay at neutral. One bad opinion, one good opinion. lol One bad opinion eh? http://www.swtor.com/community/showthread.php?t=35636 Edited December 19, 2011 by Kada Link to comment Share on other sites More sharing options...
curzen Posted December 19, 2011 Share Posted December 19, 2011 >origin sends product key on friday >upgrade to DDE, get items through in game mail immediately >order physical security key from origin, to be delivered in two days everything went better than expected. Link to comment Share on other sites More sharing options...
Chevex Posted December 19, 2011 Share Posted December 19, 2011 If Bioware/EA wants us to use their site to pre-order they should be more organized. I just got the notification that my product is shipping TODAY!. There's no way I'll have it for launch and there's a good chance I won't even have it by the end of the grace period that originally wasn't there. Way to plan properly. I'm soo ticked off right now. How can this NOT be shipped so it arrives BEFORE the launch at Midnight tonight???? I should have already had this in my hands and ready to put my code in on the 20th. This is very poor planning and service and you can bet I will NEVER order anything from them again. STAY AWAY FROM ORIGIN!!! You know, if you ordered from origin you should have been able to download the game in addition to being delivered a physical disc. Link to comment Share on other sites More sharing options...
TradewindNQ Posted December 19, 2011 Share Posted December 19, 2011 Go ahead. Download a statue. We'll wait until you get back. So you're waiting for your CE package. You can still play the game in the mean time. Link to comment Share on other sites More sharing options...
Yocswg Posted December 19, 2011 Share Posted December 19, 2011 Still waiting on my CE shipped e-mail. Link to comment Share on other sites More sharing options...
Elixx_Deco Posted December 19, 2011 Share Posted December 19, 2011 atleast i got a free game as compensation from origin. The bad part is that they dont sell any game i want that i does not have Link to comment Share on other sites More sharing options...
CVSiN Posted December 19, 2011 Share Posted December 19, 2011 I pre ordered DDE and I still don't have my product code. :\ check youre spam filter. Link to comment Share on other sites More sharing options...
Illidur Posted December 19, 2011 Share Posted December 19, 2011 I ordered the standard physical copy of the game from Origin and I just got it today. When did you pre-order? I ordered mine on Oct. 28th. Link to comment Share on other sites More sharing options...
TheHeadCapper Posted December 19, 2011 Share Posted December 19, 2011 See my previous post, and click on orders & billing when you get in. Then look at the line that says Unlock Code. That's your product code. For some reason mine isn't showing in that section. I have the pre-order, i have the crystal. I haven't been emailed a code and it's not in the billing section, the game doesn't show up at all. Link to comment Share on other sites More sharing options...
kierlyn Posted December 19, 2011 Share Posted December 19, 2011 Got my CE about an hour ago. Link to comment Share on other sites More sharing options...
Zaltos Posted December 19, 2011 Share Posted December 19, 2011 For the record the OP is complaining about Origin's handling of the orders for people who ordered physical copies of the game, which has been atrocious. At least some folks seem to be reporting they are getting their shipping info now. I ordered my CE 20 mins after the game became available for pre-order and have yet to see anything other than "Order in Process" and haven't even been charged yet. Given the speed they are going out it appears that they have a couple of clerks that are writing out the shipping labels by hand. Origin's entire fulfillment and order information process seems to be a complete fail. We're being told to "trust the system" you'll get your game. Part of the reason people are so upset is that we were explicitly told that Origin was shipping on the 16th so folks would get their games on time by the end of the grace period...which other retailers like Amazon did. Speculation is that they shipped the "free shipping" orders early to meet this deadline, while holding back the orders for the folks who paid for "2 day expedited" shipping till release day...thus justifying the extra shipping charge. Link to comment Share on other sites More sharing options...
Calistan Posted December 19, 2011 Share Posted December 19, 2011 I pre-ordered the CE edition within 10 minutes of it going on sale and it still hasn't shipped. I chatted with customer service a few minutes ago to go ahead and cancel it (figured I'd just get a regular copy through amazon) and was told I couldn't cancel because it hadn't been completed. I said, "umm, if it was completed wouldn't I have it already? How am I supposed to cancel it since the web site still states the order is "In Process". They told me I could return it once I received it and they would reimburse me. WHAT?!?!?! Sorry, never again doing the Origin thing. I'm happy for you guys that got your stuff and had no problems but there is no excuse for a company, the company associated with the company who made the game mind you, not being able to get the orders shipped out and/or not being able to cancel. Very bad service in my opinion. Link to comment Share on other sites More sharing options...
caveslug Posted December 19, 2011 Share Posted December 19, 2011 For some reason mine isn't showing in that section. I have the pre-order, i have the crystal. I haven't been emailed a code and it's not in the billing section, the game doesn't show up at all. Its a known bug, lots of people are not having anything show up, and I'm like you sitting still waiting for my email. If they don't email me or charge my card, I don't know if I should just go buy the game tomorrow.... Also I lost the email account I signed up with, so I don't even have the order confirmation email with the order confirmation code I'm kicking myself because I ALWAYS write that down on a piece of paper, but was so caught up in getting my preorder code in I forgot. Link to comment Share on other sites More sharing options...
Exaro Posted December 19, 2011 Share Posted December 19, 2011 Tell me about it, I can't cancel my DDE, I've tried looking everywhere and the only options are American phonelines (forget that) and a chat service that's never open. I had the same issue, just select another game to enquire about online and the live chat will appear and tell them your question is regarding SWTOR. I did, proceeded to cancel my DDE pre-order and they even gave me a 20% origin games voucher. Link to comment Share on other sites More sharing options...
Dobodee Posted December 19, 2011 Share Posted December 19, 2011 Ok, this is weird. I checked the orders and billing page, and there's no record of my DDE pre order. Link to comment Share on other sites More sharing options...
Allistair Posted December 20, 2011 Author Share Posted December 20, 2011 For some reason mine isn't showing in that section. I have the pre-order, i have the crystal. I haven't been emailed a code and it's not in the billing section, the game doesn't show up at all. Neither is mine. When I called they told me it was still in Beta and there were soem issues LOL Link to comment Share on other sites More sharing options...
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