Eillack Posted December 14, 2011 Share Posted December 14, 2011 https://twitter.com/#!/Rockjaw/status/146967418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. Did he call everyone an idiot before? Link to comment Share on other sites More sharing options...
Skeelol Posted December 14, 2011 Share Posted December 14, 2011 The EGA is not free. It's not a gift. It was an incentive to pre-order. Exactly. Link to comment Share on other sites More sharing options...
Carltronus Posted December 14, 2011 Share Posted December 14, 2011 The EGA is not free. It's not a gift. It was an incentive to pre-order. Are you paying for the EGA? No? Well then, that makes it a gift. May be a good incentive, but you're not paying a penny for it. Link to comment Share on other sites More sharing options...
noctivagus Posted December 14, 2011 Share Posted December 14, 2011 It's a figure of speech not a statistic - or you're just trolling. It's actually called hyperbole. And this is an instance of it being useless to the debate. Link to comment Share on other sites More sharing options...
MEMEyou Posted December 14, 2011 Share Posted December 14, 2011 No. Everyone should be able to play now. We payed the same amount of money. You didn't actually. Money has more value to someone the sooner you give it to them. It's it's just five dollars... so it's not really a big deal. Link to comment Share on other sites More sharing options...
Grunthex Posted December 14, 2011 Share Posted December 14, 2011 The actual release date was the 13th. Everyone else just gets in later. If the actual release date was the 13th, then you won't mind if they start billing for your renewals on the 12th of January. Link to comment Share on other sites More sharing options...
Skeelol Posted December 14, 2011 Share Posted December 14, 2011 oh my *********** god. you're such an idiot. Stephen has the patience of a *********** saint! He has to put up with ******* like you. He gets like 50 posts per seconds aimed at him. Stop wasting our time. He's absolutely right. Everyone wants to get into the game, it's bloody obvious. I would of exploded by now if I was him. I can't put up with this stupidity. Really? So i guess we're not really paying them to play right? They're just offering the game as a present .. RIGHT? Link to comment Share on other sites More sharing options...
Axemaxor Posted December 14, 2011 Share Posted December 14, 2011 About half a million angry people are waiting for game invitations. Without feedback. What are these OTHER REAL ISSUES they are concerned with right now? Link to comment Share on other sites More sharing options...
Gankdalf_ Posted December 14, 2011 Share Posted December 14, 2011 https://twitter.com/#!/Rockjaw/status/146967418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. He would last 60 seconds if he worked for me, thats for sure. Link to comment Share on other sites More sharing options...
Marquees Posted December 14, 2011 Share Posted December 14, 2011 He didn't get his coffee and morning cheerios. I do the same thing... *customer walks in*Customer: Oh yeah, Hi. Can I use your phone? My car is broken down and I...Me: I *know* you want to get let into the game. By tweeting at me about that, you're preventing me from helping people with real issues. Thanks.Customer: Yeah, that doesn't make any sense...Me: LEAVE ME ALONE! *sobs silently**Customer looks around oddly. Finally inches out of the store*Me: Ha, love it when that happens. *Plays ANGRY BIRDS again* Link to comment Share on other sites More sharing options...
Rabbiddog Posted December 14, 2011 Share Posted December 14, 2011 https://twitter.com/#!/Rockjaw/status/146967418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. I agree with Stephen... Link to comment Share on other sites More sharing options...
bigheadbrandon Posted December 14, 2011 Share Posted December 14, 2011 "dear bioware I think I deserve to cut in line on the first come first serve EARLY GAME ACCESS because i said so. why won't you take me seriously????????" Link to comment Share on other sites More sharing options...
noctivagus Posted December 14, 2011 Share Posted December 14, 2011 Are you paying for the EGA? No? Well then, that makes it a gift. May be a good incentive, but you're not paying a penny for it. There aint so such thing as a free lunch. We are all paying for it, one way or another. Link to comment Share on other sites More sharing options...
iMars Posted December 14, 2011 Share Posted December 14, 2011 5 out of 6 scientists agree that 99% of all statistics are wrong. Just trying to help with teh maths. Link to comment Share on other sites More sharing options...
Gomla Posted December 14, 2011 Share Posted December 14, 2011 I cant believe they issue these people a drivers license, Let alone let them operate a computer. Because operating a PC is a far greater threat to life than being in control of a fast moving lump of metal. Link to comment Share on other sites More sharing options...
rawfox Posted December 14, 2011 Share Posted December 14, 2011 Without feedback. Without feedback. Without feedback. Without feedback. Without feedback. Without feedback. Without feedback. Without feedback. ... Link to comment Share on other sites More sharing options...
Vant Posted December 14, 2011 Share Posted December 14, 2011 https://twitter.com/#!/Rockjaw/status/146967418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. Pwnt. Now take the PROPER channels for customer service issues instead of TWEETING. Link to comment Share on other sites More sharing options...
Carltronus Posted December 14, 2011 Share Posted December 14, 2011 There aint so such thing as a free lunch. We are all paying for it, one way or another. Now you're just splitting hairs. Technically this is more of a final testing phase, making sure all the servers are ready for the 20th. Link to comment Share on other sites More sharing options...
JamesStarcaller Posted December 14, 2011 Share Posted December 14, 2011 Really? So i guess we're not really paying them to play right? They're just offering the game as a present .. RIGHT? um, duh dude. You aren't paying anything till the 20th when you're free 30 days starts then. Explain where this magical money is coming from your pocket, and please share. Link to comment Share on other sites More sharing options...
Trandel Posted December 14, 2011 Share Posted December 14, 2011 no....no he is really speaking the truth. if alot of ppl would just read and then ...her is the kicker actually try to comprehend what they just read then id be willing to say 90% of this useless whining would not even be around these forums. LMAO, I can see you've never worked one second in retail. Running your mouth about the "truth" in retail is a fast track to the unemployment line. Link to comment Share on other sites More sharing options...
JinsGhost Posted December 14, 2011 Share Posted December 14, 2011 Oh wow another super thread. read one page and 2 more spring up. If you strike one down the rest become more powerful then you could possibly imagine. Also since this post will be lost in the sea of qq posts. I LOVE SEEING MOSTLY GROWN ADULTS REDUCED TO TEETHING TODDLERS NEEDING SOMETHING TO SUCK ON. Yes, promises were made but I've never seen so much dignity lost in what are supposed to be adults for the most part. Your tears make my work day go by faster. Please, continue. Oh and @ROCKJAW - YOU TELL 'EM! Link to comment Share on other sites More sharing options...
MEMEyou Posted December 14, 2011 Share Posted December 14, 2011 It's actually called hyperbole. And this is an instance of it being useless to the debate. Yea, you're just trolling. Link to comment Share on other sites More sharing options...
Carltronus Posted December 14, 2011 Share Posted December 14, 2011 He didn't get his coffee and morning cheerios. I do the same thing... *customer walks in* Customer: Oh yeah, Hi. Can I use your phone? My car is broken down and I... Me: I *know* you want to get let into the game. By tweeting at me about that, you're preventing me from helping people with real issues. Thanks. Customer: Yeah, that doesn't make any sense... Me: LEAVE ME ALONE! *sobs silently* *Customer looks around oddly. Finally inches out of the store* Me: Ha, love it when that happens. *Plays ANGRY BIRDS again* Not the same. Thats one customer. He has thousands of people poking him for info. And he's only one man. He's doing everything he can. Link to comment Share on other sites More sharing options...
VainEldritch Posted December 14, 2011 Share Posted December 14, 2011 As this has been one the best MMORPG launches I've seen in past 14 years I say this: keep up the good work Stephen, you ARE appreciated. Hang in there. Link to comment Share on other sites More sharing options...
bigheadbrandon Posted December 14, 2011 Share Posted December 14, 2011 Pwnt. Now take the PROPER channels for customer service issues instead of TWEETING. for all issues concerning how badly you want into early game access despite pre-ordering in december please write them down on paper and bring them to your nearest dumpster Link to comment Share on other sites More sharing options...
Recommended Posts