Sort of stupid that has trouble with doors.

I run my own company. I employ a number of people. I work from home for most of the week. Because I work for myself I work long hours. I often call clients in Asia or Europe and work to their timezones. (Hey - that is kind of basic stuff) As a result of all this I often want to play when I have free time during the day. It doesn't make me unemployed or a kid. Funnily, all the people who work from me are in the same boat timewise. I don't ask them to "punch timecards" - I expect them to manage their own time.

And take servers down ASAP - not as soon as it suits the little darlings playing on the US servers.

Also - what sort of moron is going to reroll a new toon for a few hours because he can't access his main server? What sort of idiot even suggests such a thing?

I work from home and often play at lunchtime. I know lots of people who work from home - it isn't in anyway unusual in the UK at least.

Take off and nuke it from the Death Star - it's the only way to be sure.

Indeed - multiple threads on other topics that have hundreds of posts from hundreds of users don't get a response from Bioware.* *Galactic support is their speciality.

Active players seems to have fallen off a cliff. Certainly in the EU at least. Servers last night were all standard or with a couple of exceptions heavy - the week before I had a 1 hour queue to get on. From talking to people I know in person and online one of the big reasons for people not subbing is the truly appalling customer service from Bioware/EA on this.

My guild was assigned to Freedon Nadd. We had some of the worst queues of all servers. As a result the membership of 47 has dribbled away to other servers. As the only Lvl50 in the guild I normally find myself online alone. I don't want to abandon all the time I spent in getting to Lvl50. I really want to move to a server where friends have gone. I also want to move to a server with an English language community. Currently fleet chat is spammed with people looking for Russian & Spanish speakers for raids/flashpoints.

Keadin's post is very well written. It is logical and well thought out. What really grinds my gears is the lack of any response from Bioware on this. I looked at the new coming soon video this morning. Can I quote from James Ohlen That quote doesn't really tally up with the response on this issue.

cUstomers

For a company like Bioware they need to put their customers first. If they are doing this because of staffing needs then that is mistake. Their staff don't pay the bills. It is basic business sense. Identify your customer needs and try and meet them. Give your punters what they want.

Bioware don't care about EU zone players. I think that has been clear since they launched. As others have pointed out this is an American game for American players and we should count ourselves lucky to be even allowed to play at all.

er? This runs to 6pm GMT and 7pm CET - that is primetime by ANY interpretation. Major FAIL on this from Bioware and a great big finger extended to Europe.

Anyone else REALLY struggling with some of the self healing mobs on Ilum? I am a healing specced Sith Sorc and I am just having trouble putting out enough DPS to take down strong mobs that are self-healing. With a DPS companion I can just about take down a single strong mob. I just gave up a few minutes trying to take down one normal and 2 strong self healing mobs I had to get past. I was doing the Kaleesh quest on Ilum where you have to get various bits from 4 elites. No problem with any of those. I was at the end and I came across 2 Kaleesh Supplymasters and a Kaleesh normal mob. I used whirlwind on one of the supplymasters. I had a DPS companion - I struggled to take down the normal mob because the strong was spamming 3 out of 4 actions as heals - big heals that were taking him from 10% to 100% health. I just about managed to get him and then started working on the first supplymaster. I killed him - it took time but I did it. I then started on the second supplymaster - guess what - the non strong mob respawned! When 3 out of every 4 actions were heals - I didn't have enough interrupts to handle it. One of those strong mobs give me more difficulty than an Elite. Anyway - after several attempts with constant respawns mid battle I gave up. I looked at a timer of about 15mins to revive and I went - sod this for a game of soldiers.

It would be the right thing for them to do.

Still no interaction from Bioware?

It doesn't matter that they are a US company. We are not US customers. Here in the UK there are lots of successful US companies. They do pretty much all work to UK trade practices. They work to UK not US public holidays. They open during UK trading hours not US. I mean, McDonalds is a US company. Are you suggesting they change their practices to serve breakfast only during US breakfast times? I know it sounds silly - but that is the logical conclusion of your argument. I am sorry to break it to Bioware as well but in the great big scheme of things your customers are more important than anything else. Without customers you have nothing.

I ran into a bounty hunter on Ord Mantell...

Sell all your gold at a Low, Low, Price?

It is just logical. Even the bean counters at EA should be able to figure out that antagonising a large chunk of your player base is not going to drive sales. You don't make nearly half your customers feel like second class citizens - that is as the Americans might say "Business 101" You want more customers? Make them feel special. Even if they are just another $16.49 a month then don't treat them like that or they turn into a great big ZERO

Worth a bump for this reason alone.

Interesting little stat here. At the moment there are more US players than European players. Stats I have seen show peak on US servers are roughly 400k and peak on EU servers as 300k. US Sub is $14.99 a month EU sub is €12.99 a month which is $16.49 per month. Lets say 300k and 400k are the total of subscribers (for illustration purposes) US subs bring in 400k * $14.99 = $5,996,000 per month = 54.79% of total EU subs bring in 300k * $16.49 = $4,947,000 per month = 45.21% of total Total Revenue = $10,943,000 per month. As things stand Bioware are receiving nearly half their income from a customer base that they are treating in a way that I can only call shoddy. If you look at the customer base for WoW you will see they have twice as many subs in the EU region as the US. This shows that as far as markets go the EU market is the larger and more lucrative market. I fail to see why on a purely business basis Bioware are not treating the EU players as their primary cash cow.

Yes, the silence is deafening from them.

Er, EVE is a sandbox.