I can understand the OP's point. They should have more local support lines or not making you solve some issues by phone. For a non-englsih language native it's sometimes an ordeal to contact support lines - they usually understand us, but the other they around... We're not used to the accents... Once I called a support service in London and I was "Beg your pardon?" all the time, I couldn't understand a word... Anyway, they should know they have clients all around the world, they should provide a better service. It's still is a subscription service anyway.