My ticket:
I participated in a guild run of Karagga's Palace tonight. The automatic loot system, however, failed. I was assigned the "Xenotech Force-Master's Lower Robe," which is clearly a dps piece. I have always been a healer, including when leveling, so it's quite frustrating to get assigned this piece. It would be great if a) I could get the correct piece and b) your raid development team could correctly assign loot pieces to the correct spec. Thank you.
The response:
Greetings Aamaretto,
I am Protocol Droid A0-H7 of Human-Cyborg Relations...
Thank you for contacting us with your feedback and suggestions with the looting issues that you encountered on a raid in Karagga's Palace.
We appreciate the time you took to send us your impressions and ideas, and we can assure you that our Development team is always interested in receiving constructive feedback from our players.
To ensure that your ideas are seen by the right people, we recommend posting them on our Suggestion Box forum at http://www.swtor.com/community/forumdisplay.php?f=349 so that they can be seen by the Development team. While our Developers may not post in every thread created there, they do read the forums on a regular basis, and are constantly looking for feedback from our players.
Thank you for your understanding, and we hope to see your ideas posted on the Suggestion Box soon.
If you have any questions about this, or encounter any other issues, please don’t hesitate to contact us again.
Galactic support is our specialty….
Sincerely,
Protocol Droid A0-H7 (aka Jed).
Star Wars: The Old Republic Customer Service
(Ticket closed)
I'm not pleased at this at all. A game that assigns end-game loot with no regard to spec? All that time put in wiping to a boss, and in the end, one of my guildies could have used this piece, but now it's gathering dust in my bank. And a terse reply from customer service about it.