Good to see that BW is being proactive about making up for the issue. Last time people were making some pretty wild demands that made the thread pretty entertaining but I didn't think it's inappropriate to say that at least the day of subscription should be compensated. This is definitely a much improved response compared to last time, so thank you for that BW. Honestly this wouldn't be that big of an issue for many of the users if the download speed of the launcher was faster. I wasn't impacted by this incident but if I had been then I'd probably be thinking hard about switching to the steam version.

The frustration with this issue is pretty understandable but I think a number of people here are wildly overreacting. I do agree that this is highly unfortunate for subscribers who have paid for their play time and will be missing potentially an entire day because of Bioware's mistake. I don't think it's out of line to ask for some small compensation to make up for the issue. But for one, refunding any amount of money to every single person's individual payment method is probably not a simple task, and for what? you pay at most $15 to subscribe for 30 days (less with the longer commitments), what's the value of one missed day? Even being generous, a couple dollars? At that point I think CC makes more sense, but it's still not going to be 2400, which would be worth more than the entire month's sub cost in the first place. On the other hand, some of the issues here have little to do with Bioware. Again, I agree that this situation is a mess and it's kind of insane that nearly the entire game has to be redownloaded. Having seen this incident play out, I'll probably keep a backup of the game files in the future so that I can just roll my local files back and then patch up the difference when we can safely launch the game again. But I fail to see how Bioware is responsible for anyone having a very slow internet connection (through their provider, not through the launcher's abysmal download speeds, which is a very valid complaint) nor does it make sense to blame Bioware if your internet plan requires you to pay by the GB. That's completely out of their control. You have my sympathies, player to player, but it's still not BW's fault. What are you basing these assumptions on? The fact that this one patch came out while incomplete or broken? I work in the Automotive industry. We have change control boards, a half-dozen or more layers of approvals required for any software changes (often going all the way up to requiring director-level approval on a per-change basis), and many layers of validation and safety testing before anything gets released to the public. As you've probably noticed if you own a car, problems still happen once in a while. This is what happens when everyone involved in the process is human. And problems in my industry can have a lot more significant real-world consequences for the customer than just not being able to play a video game for a brief period of time. It would be nice if Bioware would do something more substantial than just a single apology in a forum post, but I'm not holding my breath. If people take enough issue with their response to unsubscribe, then I think that's fair. But some of the "demands" being made are still a bit silly.