its not a matter of down time, its a matter of us paying for the down time, and not getting refunds, i for one have had enough and will close my acount since this game is only 30% done! futher more the surport is a joke, i had more info then the GM i talked to, not to mention that he spoke english like a 4 year old! i would be calm if we atleast got refunds for the down time we have every 3 days atm.