Over 2 weeks waiting on a response to an allegedly escalated issue, and no word. This is not the first time we've had to wait weeks for a response regarding a cash shop issue. But it will be the last. My wife and I have decided to quit the game. We can't think of any other paid service for which we would tolerate such deplorable quality and support. Good luck with your game, but we're on to greener pastures.

Man, I would never have thought of that. Thanks for the tip!

No, my wife and I have zero interest in this. We both hate the HK series and are quite disappointed that he's becoming the center of the entire expansion.

I can sympathize. I've been waiting "only" 2 weeks on an issue that was supposedly escalated. It involves spending real life money, on the advice of customer support, on something that does not work at all. I feel like they got my money and I can go fly a kite as far as they're concerned. I'm pretty sure that if the CM was bugged such that they were losing money, it would be fixed instantly. If this latest issue doesn't pan out soon, it will be the last straw for my wife and me. It's not a threat (I don't think they read this stuff, or that it would matter to them), but we feel that it's the most appropriate response to the contempt they show their subscribing, spending populace. That may seem harsh, but frankly if support was important to them, they'd be getting better at it, not worse. So I wish us both luck. Sorry you're going through this like so many other people.

I don't think "trained chimps" is fair. These codebases are horrendously complex - such that no one person can understand the entire thing. It's not just a matter of concentrating harder. And the people working in them are probably not the original designers. Often there's little documentation, a lot of hacks, and internal bugs that management will not commit time to fix. And also programmers make mistakes, because they are human. It's up to the management and stakeholders to commit time and resources to ensure code quality and integrity, and those entities almost never care about these things. The programmers don't get to choose what they code, and while their input might be considered, it is not the only factor. I agree that regression issues are inexcusable. The solution, in every modern software shop in the world, is to have some kind of testing platform, and techniques to run the assemblies through their paces before pushing to production. Probably this code was not designed for unit testing, but it could always be integrated into problem areas as time goes on. But then management has to commit the time to do that, with the stakeholders breathing down their necks asking how exactly this is putting money into their pockets. It's a tough sell. Not to be a fanboi or anything; I hate the bugs too. But as a professional developer I feel obligated to provide some perspective.

Hopefully he's someplace in which he's actually able to design new content. Good for him.

Good for you. I fear that the only thing BioWare understands is money, however, and the only voice you have in that regard is the Unsubscribe button. Even then, I'm not sure they'd respond; depends on how many of you there are. They are lost in their metrics and spreadsheets and simply don't get it, or just don't care. I've seen mass exoduses from games because of player discontent (read: 20% of the population in a few days) while the devs silently pretended not to notice. Good luck with your protest, but remember that the only power you have is that which results in the company making less money - such that the cost of implementing new content would be less than the lost subscriptions. It's just math to them. If you are unhappy but maintain an active subscription, BioWare is completely fine with that.

Both these issues have existing bug report posts in this forum.

Same issue. Paid real life money for something broken, and it hasn't been fixed. This is going to end soon. I'm 99% done with buying broken products from them and having them silently ignore it.

Wholeheartedly agree that every mission should reward Gree currency, and that the slog is just too demoralizing to be worth it. They designed the event to be so competitive that it really brings out the worst behavior in people, and the low return on currency amplifies that even more. People are absolutely ruthless out there, which is, I don't know, fun? I guess? In the minds of the devs who clearly aren't slogging it out with us? What is the point of making it so grindy, and of encouraging people to kill steal? How is that fun? How is it profitable? Who sits down and designs this and says, "yeah, that's entertaining"? Would it kill you to just make a single event that isn't a brutal depressing grind? Would your shareholders up and quit? Would you feel like we violated some game theory principle and the gods would be angry?

Update to confirm that relogging fixed the issue for me.

I've noticed that as of a few patches ago, you can no longer search for items which have 2-letter words in them (Fountain of Blood and Fire, for example), which is annoying. As of today, I can't search for certain items which have a colon ( : ) in them. Not sure if it's related, but it seems that every few patches they feel the need to mess with this code (or fat-finger it) and something else breaks.

I would be okay with this so long as the exit terminal moved too. I often 'bounce off' my stronghold to my ship or the fleet, and spawning directly next to the terminal is very convenient. Ideally they would let us place that terminal anywhere.

Mine is also dark. I want it on at all times, as it is normally, without having to manually start it though Edit: Actually, it seems to be suffering the same bug as the missing starship. Except that it appears in the world. But it is not selectable - when I right click that hook, it doesn't appear as installed, but my list shows 0/1 available. Maybe something larger going on with hooks. Mine is a Yavin stronghold. Edit: Relogging fixed the item missing from the list. Still a dark screen though. It seems a bit absurd that they would be messing with this code when they still haven't fixed the minefield marker deco.

Thanks for the update. On a related note, I love that the hook now has more options