Now for Red Reaper final boss, you may or may not already know this (if the encounter is genuinely bugged then I apologise) but that is kind of how the encounter is designed.
Basically the final boss AND both the adds do not take damage when he goes into that phase. The adds shield will take damage but the mob themselves will not. When the boss goes into his invulnerable shield phase you basically need to run to one of the adds, DPS down their shield and then put the Add between yourself and the boss when he uses Force lightning.
The Force Lightning will then kill the add if it hits for pretty much the full duration with the add not having a shield. This is the only way to kill the adds.
Focus on one add and then the other and then go back to the boss.
I'm not entirely sure what the 'summoning fire phase' actually does, I'm assuming your probably suppose to drag him through it but we just ignored it and continued attacking the boss since the Fire did nothing, so I am curious about that.