Can't fake whats in the database I could also live stream it. For Fuc*s sake.

They wont waste their time on it anyways. Its not worth it to them when they are too busy perusing IP lawsuits.

Just as an FYI I already spoke with a representative at the bank and they said this would not be an issue. I also provided them with the documentation and recordings of the customer service calls and they assured me it would be taken care of.

Im sorry but im not lying. I have the items in my inventory that show the 3% drop and if you would get off your ignorant horse and look at the forums, you would see I am not alone in this experience.

The snow ball fix was an unnecessary waste of development time. The producer that prioritized this should be fired. Period.

Yes I will and I will dispute that I did not receive the items as advertised. My bank has VERY good dispute policies, will be no problem. I also have the recording of the customer service calls to show that I attempted to rectify the issue with the business and they refused.

Either way, they are clearly showing how unprofessional they are. In both development (a patch riddled with bugs as well as finding a major game breaking issue the day of shipping the product) and in customer service. The movie may have given them a subscriber boost because of the Star Wars hype that they can ride for a bit, but at this rate, this game will get shut down sooner than later.

I'm removing my credit card information from the account and calling my bank to have them dispute the charge, they are really good about stuff like this. Sorry Bioware, but either way you're not getting my money.

Nope wasnt aggressive, and in fact John listened to the recording of my phone call and agreed that they should not of hung up and said he would take action about it. He was polite but clearly had his hands tied by someone up the food chain to actually do any fracking once of good.

All i have to say is that customer service for this game is - unacceptable. I have tickets that have been open for over 3 weeks now. Then today I called customer service to ask that my cartel coins spent on the new packs be refunded due to the fact that I literally only got 3% new items out of the packs. The CSR I spoke to said "Sorry our specialist said you need to submit an in game ticket and wait for a response." To which i replied "Id like to try and resolve this if at possible now since I have had 3 tickets waiting for over a month now." She said "That sucks." and hung up the phone. I was more than patient and polite on the phone in dealing with them. This kind of treatment is simply unacceptable What kind of people are you hiring over there Bioware?! I cant believe that you have people working for you that treat your customers this way, and not only that, how is having in game support tickets open for over a month remotely OK? I then called back and spoke with a EA Supervisor named - who was very patient and polite, but still couldn't even begin to address my issue. Whats the point in having phone support if their hands are tied, and your in game support team takes months to respond. I have been playing MMOs since 1999, and have been working in the game industry for over 9 years now myself and have never seen such poor customer support. ***!? My account is now going to be F2P and ill be on the lookout for a new game. Ive invested time and money into this game since launch and to be treated so poorly just disgusts me. Bioware you should be ashamed of yourselves.

This is excatly why I will be calling support tomorrow morning and demanding a refund. It is outrageous.

The new drop rates on the new packs are outrageous. An entire hypercrate and not a single new gold item. I want my fracking cartel coins refunded and this damn well better be a bug, or expect your sales to tank! PSA: dont buy packs right now unless you want to get screwed over and get nothing by chance cubes!!!!!

I feel ya man. I spent $100 and nothing. Im calling customer support tomorrow and asking for a full refund.

I run with everything on max settings.

4/10 The story had no depth or bredth. It was ok for what it was, but nothing great. New packs are garbage. Chance cubes are a fracking joke. New companions are cool. Bioware Report Card: F+/D-

Indeed. These packs are joke. Such a huge let down. Ill be requesting a cartel coin refund.

So, we finally get our HK jet packs and they look nothing like the videos they posted on Twitter... The packs are SUPER shiny. The only jet that fires is the middle one, the two side ones dont fire and dont move as illustrated by the several posts the developers made on twitter. What gives? This entire patch has been such a total let down. Ugh.

I agree. For a monthly release this is pretty shallow content wise. Not a lot of depth or breadth. I'm very disappointed.

Dead serious. These new packs are joke.

I too am really pissed off about the new packs, it is outrageous. Ill be phoning them tomorrow asking for a full refund. Someone is going to have a really really bad day in customer service tomorrow.

How does this even get missed in QA?As a game development professional myself, this blows my mind.

HAHA! Ya it seems like they are more concerned about fixing a small holiday bug thing, that really is not a big, rather than fix the slew of other issues present within the game...

Too much faith this one does have...

With this one patch note: Players can no longer toggle off the “Dusted with Snowflakes” buff that is received when hit with a Snowball. Now if you are stealth player and you get hit with a snow ball you will be visible in PVP when you get into stealth with the stupid snowflake animation playing. RIP stealth players. /discuss or /rant

With this one patch note: Players can no longer toggle off the “Dusted with Snowflakes” buff that is received when hit with a Snowball. Now if you are stealth player and you get hit with a snow ball you will be visible in PVP when you get into stealth with the stupid snowflake animation playing. RIP stealth players.