I also have a ticket in with regards to renaming issues. I had clicked on my Sage to rename first. And although the picture of the Sage showed it renamed my Scoundrel instead.
Im glad to have my original names but its really frustrating that they are the wrong way around.
I have now just tried to log in. I have a response by customer service. They have made it so i can rename my characters. BUT obviously both names are now taken....***!!
Now i cant use either name. But im prompted to change both.