Well said DirtyShadow, they have yet to actually say what they're going to do to fix the issue, adding servers will not fix the issue at heart right now, adding new servers without being able to transfer characters to the new ones will not aleviate the queue times. Please Bioware, give us an answer, we are now paying customers, give us some hope. Just a quick "we're working on increasing the populations of the servers" or "we're going to allow character transfers" would suffice, you don't even necessarily have to give a specific timeline, but just knowing that you plan on actually fixing the REAL issue would give us all some hope. It's good customer service, thousands of your customers are sitting in the dark here waiting for an answer! PLEASE GIVE US AN ANSWER!