Hello It's obvious that two continents with 7 hours of average time zone difference, need separate downtimes. Your central european player base is seriously damaged, your eastern europe payers are in extinction danger. It's time to react, you can't do what none company does in Europe. Are you conscious that you are the ONLY MMO with European servers which has got its european downtimes at daytime. Even the FREE to play ones have their downtimes for Europe in GMT times, even those which has not server physically in Europe. No extra inversion is needed only a bit of organization in patch and maintenance work. If you want to beat the competence, I'm sorry but this is not the way to do it, at least in Europe. Your game is not better than competence and your service is very worst, so it's time to work together. Thanks

I feel like a customer who ever flies in tourist class while others fly in first class... but... DAMM IT! I pay the same! Solution = NOT FLY with BW/EA NEVERMORE Byes guys! It was pretty while it last but you will not get any euro more from me. And I'm talking not only from my money in SWTOR, I'll never buy a new Bioware game. YOUR FACTION WITH ME IS = HATED

I'm sure, cause doing worst is IMPOSSIBLE

Keep thinking that way and soon this game will be played only by you and your friends. Do you really think that so expensive videogame can survive with the US base player, a base player that is decreasing drastically in the first month. Let me laugh

To be realist! BW/EA lacks of any empathy to their EU customers, we're only the calaboose of a train that is plunging inevitably into the precipice. It sadly remember me what they did with Warhammer online.

A little reminder: WE'RE PAYING TO PLAY!

I've been playing WOW for 8 years, and I've never seen a post about what you're talking about. And the game updates has been ever before for US than EU version. I've NEVER seen anyone complaining about that in EU WoW forums. Do you really think that we'll be complaining about that when we've got 7 downtimes in senseless EU daytimes.

Yes! Another episode of this endless comedy club.

What is it? Some Kind of Joke? I thought that BW/EA can't do the things going to worst, but I don't know how it's possible but they surprise me again and again. Far for give us a solution, on even a friendly answer to our justified pleas, they put an "emergency maintenance" form 3PM-7PM GMT. These guys make me feel even a fortunate people, cause there are zones in EU with GMT+2 and +3. You gave me 30 days of free subscription, those 30 days have become 27. I play at afternoon often, from 4PM to 9PM/10PM. And I've could be playing 3 afternoons due senseless "off peak" downtimes. Is that your "High Quality" service... You're reading your announcements really... they sounds laughable. Yes I'am one of those fortunate guys who has a job, YES I'VE ONE, but... What do I must? Get another work for afternoon?

Yes you're allright. 3 post reincarnations about EU manteinance times, around 3000 post and 100.000 visits... And we're still waiting for an ANSWER. Yes they listen what they want.

I played Wow since his European launch. And it had 1 month of US times downtimes. From the second month on it has had got its EU downtimes at 3AM. It's simple different continents = different Timezones = different Downtimes It's a question of common sense, but Einstein said that the common sense is the lesser common of the senses. Every MMO with European servers does his maintenance in Eu night times, everyone except this "piece of art".

Perhaps SOE has got a smaller player base in their games, but at least they care about them. I'm unsubscribing at January 21, these guys are not going to use my money to do the US players experience more "confortable". I'm not going to buy any BW game more, there are a lot of videogame companies aout there. The same with any EA game.

Secret World is from EA too... good luck!

Lord Covenant Dictionary New Entries: Mythic: Expert company in ruining his own MMO Launchs (Hidden Agenda= They really are in Blizzards payroll to make his competitors fail again and again) EA: Company that likes to release unfinished MMOs, trying to recover the high amounts of money invested in development. It likes to spend huges for nothing. Both have got an infamous EU customer service in the past, so I'm not surprised with this issue. Bioware: Newbies, they're trying to launch a game worldwide, without a worldwide service. Note: The world doesn't turn around Austin. We know that you live and work there, but you must understand than not all the players are living in Austin and surroundings... The world is much bigger, the world doesn't begin in Baltimore and finishes in California. And it's not a question of downtimes, it's a question of service... and yours one it's disastrous, at least in Europe.

Totally Agree! I played EQ too, and a lot of MMO stuff and you're allright.

I think in another company offering services in Europe, disabling its service at mid day and it make me laugh. And the worst of all it's that BW is selling it to us like a favor to us. I don't know what kind of drug are smoking in Austin, but It's high quality for sure.

You're the real kings guys, you go from bad to worst. Another senseless patch at 12AM in Europe. Whad the hell do you mean High Quality WORLDWIDE service for you? Define Worldwide please. OH Excuse me, in your dictionary Worldwide=USA Then in the next pacth you can say the true and: "Whe are offering a High quality service in US, and the rest of the world can go to hell" It would be more correct and precise. Do you really think that the Europeans are fools.

This is the mail I've received about my ticket for EU Manteniance from SWTOR customer support. I reach a conclussion: Mantaining the "quality" of service for all players worldwide means MAINTAINING THE QUALITY OF SERVICE IN US. I know your staff is in US, but I think that US day has 24h too. And we're playing from Europe. You've actually around 200.000 players playing in what you call OFF PEAK hours. If you keep ignoring the claim of EU customers for decent weekly server downtime, you're going to suffer a severe player loss from Europe. And seeing the threads of this forum, I think that's something you can't afford at this moment. It's obvious that two continents separated by an average 7hours of difference need two separated downtimes for their servers. BW take a shoot to your competitors, if all of them have separated downtime I suppose that there will be a reason. The only positive I read in this message is the word STILL before located in US.

The quiz is: I've been playing for a week From level 30 you'll begin to see the bugs.

I'm not complaining about today manteniance, this downtime is fine for me. We were protesting for the 10 hours downtime of last week from 11AM to 7PM at GMT+1. And for all of those US players that think they're more playing SWOTR than Europeans, take a shoot: http://www.torstatus.net

Don't spend engergies in discussion for children. The world doesn't rotate around US, there are two magnetic poles and the earth turn around that axis. And the globe is divided in 24 imaginary lines, each of them is called Meridian and represent a different Time Zone. Summarizing there are a lot of those imaginary lines between Austin and the rest of the world. It's easy to understand, even for someone that is posting at 6AM in USA.

Hello! I apologizes you for the size of this post but I studied what means "Off Peak" in a Tuesday Morning for EU Servers. The day chosen by BW to do his weekly downtimes. I wish someone with neurons in BW reads this post and take notes about I'm talking. I propose an easy and very cheap solution for our problem. TUESDAY JANUARY 03 ------------------ Population Legend: L=Light S=Standard H=Heavy VH=Very Heavy F=Full European Servers Server Name Population Type Language Time Zone GMT+1 10AM-12AM-3PM-5PM-7PM Ahto City L-S-OFF-H-VH PVP English Atris L-L-S-S-S PVP French Bacca's Blade L-S-S-S-H PvE English Bao-Dur L-S-S-S-S PvE English Baron Deathmark L-S-S-S-H PVP French Basilisk Droid L-S-S-H-VH PVP English Battle Meditation L-S-S-S-H RP-PvE French Bloodworthy L-S-S-VH-F PVP English Blotus the Hutt L-S-S-S-H PVP German Brianna L-S-S-S-H PVP German Cassus Fett L-S-S-H-H RP-PvE German Chuundar L-S-S-H-H PVP English Darth Andeddu L-S-S-S-H PvE German Darth Nihilus L-S-S-S-H PVP French Darth Revan's Mask L-S-S-H-VH PVP German Darth Traya L-S-S-H-VH PVP German Dol Grenn L-S-S-S-H PVP French Dreypa's Oubliette L-S-S-S-H PvE German Dune Bantha L-S-S-S-H PvE English Dxun Battle Circle L-S-S-S-S PvE English Exar Kun L-S-S-H-VH PvE German Exis Station L-S-S-S-S PVP German Eye of Ashlanae L-S-S-S-S PvE English Flames of the Crucible L-S-S-S-S PvE English Force Harvester L-S-S-H-VH PvE German Frostclaw L-S-S-H-H PvE English Gnawer's Roost L-S-S-S-H PVP German Goluud Corridor L-S-S-S-H PvE English Handmaidens of Atris L-S-S-S-S PvE German Hex Droid L-S-S-H-VH PVP English Hidden Beks L-S-S-H-H PvE English Hrakert Rift L-S-OFF-H-F PVP French Hssiss L-S-S-S-H PvE French Huntmaster L-S-S-S-VH RP-PvP French Hydian Way L-S-S-H-H PvE English Jar'Kai Sword L-S-H-VH-F PVP German Jen'jidai L-S-S-H-VH RP-PvP German Kai-kan L-S-S-H-H PVP English Kellian Jarro L-S-S-S-S PvE English Kessel Run L-S-S-S-H RP-PvE French Kissai Caste L-S-S-S-H PvE French Legions of Lettow S-S-H-VH-F PVP English Lenico Gargantuan L-S-S-S-H PvE German Loramarr L-S-S-S-H PVP German Lord Calypho L-S-S-H-VH RP-PvP English Ludo Kressh L-S-S-S-S PvE English Luka Sene L-S-S-S-H PvE English Mantle of the Force L-S-S-H-VH PvE French Mecrosa Order L-L-S-S-S PVP French Murakami Orchid L-S-S-S-H PvE German Nightmare Lands S-S-H-H-VH PvE English Niman L-S-S-H-VH PVP English Odacer-Faustin Academy L-S-S-S-H PvE German Opila Crystal L-S-S-S-H PvE German Peragus Mining Facility L-S-S-H-H PvE English Phateem Halls of Knowledge L-S-S-S-VH PvE French Pius Dea L-S-S-H-VH PVP German Princess Galia L-S-S-S-S PVP French Rogue Moon L-S-S-S-S PvE English Scepter of Ragnos L-S-S-H-VH PVP English Senator Contispex L-L-S-S-S PVP English Shaltin Tunnels L-S-S-S-S RP-PvE English Sith Triumvirate L-S-S-H-VH PvE German Sith'ari L-S-S-S-H PvE English Sluis Shipyards L-S-S-S-H PvE English Star Map L-S-S-H-VH PVP French Starstorm One S-S-H-H-VH PVP English Stereb Cities L-S-S-S-S PvE German Supreme Commander Stantorrs L-S-S-H-VH PvE German T3-M4 L-S-S-H-VH PvE German Tassaa Bareesh L-L-S-S-S PVP English The Arkanian Legacy L-S-S-S-S PvE English The Cinzia L-S-S-S-H PvE German The Exile's Crystal L-S-S-S-S PVP English The Jedi Tower L-S-S-H-VH PvE German The Krath Enchanter L-S-S-S-H PVP German The Kumumgah L-L-S-S-S PVP English The Progenitor L-S-S-H-H RP-PvE English The Ravager S-S-H-VH-F PVP English The Red Eclipse L-S-S-H-VH PvE English The Restoration Zone L-S-OFF-H-VH PVP German The Shadow Runner L-S-S-H-VH PVP English Tomb of Freedon Nadd S-H-VH-F-F PVP English Tott Doneeta L-L-S-S-S PVP English Trask Ulgo L-S-S-H-H RP-PvE English Trayus Academy L-S-S-S-H PVP English Ula Vii L-S-S-S-H PVP English Uthar Wynn L-S-S-S-H PVP English Vanjervalis Chain L-S-S-H-VH RP-PvE German Vodo-Siosk Baas L-S-S-S-H PvE French Zayne Carrick L-S-S-S-S RP-PvE German Now according to my calculations: Total EU Servers: 91 According to server population legend: L= (0-25%) S= (25%-50%) H= (50-75%) VH= (75-100%) So if we take the average data in every population strip: L= 12,5% S= 37,5% H= 62,5% VH= 87,5% Then at 12PM (after 3 hours of scheduled shut down in Europe) we've got the following average population data: I we suppose the max population by server is 5000 (Normally this is the correct cipher in mostly MMO) 6 Servers in Light = 6 x (5000x0,125) = 3.750 players 84 Servers in Standard = 84 x (5000x0,375) = 157.500 players 1 Server in Heavy = 1 x (5000x0,625) = 3125 players We obtain a total of 164.375 estimated players in EU servers at 12PM. (at GMT+1 morning) If we've in consideration the data published by a company about the global population of SWTOR in Peak Time actually, It's around 350.000 players connected at the same time. BW is shuting down his service for a number of customers who represent the 46,96% of his customers in "Global Peak Time" And this what BW calls "OFF PEAK" for Europe. If you've any doubt about what means Peak Time in Europe take a shot to: http://www.torstatus.net There it's very clear that European Peak Times are in a 12AM-11PM window. Do you really have a Sales/Marketing department? If you have got one, fire the man in charge NOW! And now let's talk about solutions. If the global manteniance last for 8 hours, we can suppose that if you split it, it would take 4 hours per zone (US and EU Time). It's not necessary you contract new workers, With the same staff working 2 hours early, we would have and easy solution. 00:00 AM (US CST Time)(Where is Austin staff)(I make it easy to understand) Shut Down of EU Servers and the satff maintain the US Servers Up. They begin to patch in EU Servers, and the insane US players (playing at midnight) are still playing. 04:00 AM (US CST Time) End of patch for Europe Servers Shut Down for US Servers The staff begin to patch the US Servers 04:01 (US CST Times) Staff do the changes in client and launcher downloadable. I think this is very simple to do, and we would have: EU Manteniance (From 6AM to 10AM GMT), a bit later than another MMOs shut downs in Europe, but nothing irritating or disturbing for mostly EU players. US Manteniance (From 4AM to 8AM CST) the US manteniance would finish earlier than the actual shutdown. Please use your minds and common sense, It's not so difficult.

Hey Dude! This thread has not got 395 post. It has 2395 post cause it was recreated 2 times, and BW was who redirected our post to it. It's the most posted thread in the forum, so you should show more respect for the swtor biggest comunity at the moment. And if you don't believe me, see the server population of US and EU servers and compare. And yes there is a lot of people pissed, but we're doublely pissed. Pissed by the same bugs and problems you suffer but agravated by eternal and WEEKLY DAILY patches. You should show more empathy for us, I like to see you suffering this downtimes from 10AM to 7 PM every week.

This game has got astronomic release and launching cost, If you think that the game can survive only with US subscriptions you're stupid. If this game fails worldwide is the bankrupt for EA

Yep but it's an American Game sold in Europe, with servers IN EUROPE. But the problem is that they mostly don't know where is Europe.