Ok, so for all you Dutch people. Avoid pre-ordering any future games from Bart Smit, or if not. Make sure you keep reading otherwise you might get as disappointed as I. It has been about 5 months since pre-orders went live and I pre-ordered my Collectors Edition, I was thrilled it was available still. I placed the pre-order as fast as I could and the next day I received the little box Star Wars the Old Republic Collectors Edition (pre-order box) Again, I was thrilled and put my code in a few days later. (totally forgot about it lol) Still that only affected the early access I would be getting. Now on the day of the 13th of December 2011 I received a "newsletter" one where people can subscribe too it was not addressed to me personally and it told me I could pre-order now. Now here is where (apparently) I was a stupid sob. Seeing as I got the pre-order box for the CE I said to myself I already pre-ordered and discarded the e-mail as the advertisement newsletters usually are. Yesterday however, after seeing many people already having their CE I decided to phone their customer support. This is where the Nightmare begins. So I phone them up, and basically I had too pre-order the game again, for I just pre-ordered the pre-order box for early access. So, if I would have decided at the 13th after receiving the newsletter without having pre-ordered I could get a CE. Because they did not hear from me around the 13th they decided to give my CE to someone else. And they literally said well that's too bad for your sir, but you cannot get a refund (I didn't ask for one at any point) and I could still get the standard edition minus the costs of the pre-order thing. Now after having said that, perhaps I have been very lucky so far. But this is not the first game I pre-order this is however the first time I have seen a system like this. I usually place my pre-order pay a small sum up front (depending where I pre-order) and it's done. I get the game shipped to me usually 1 day before release, then I pay the rest. TL;DR Bart Smit sucks because Questionable pre-order system Abysmal Customer Support Obnoxious representatives