Agree with OP, General Discussion should be wiped for a fresh start. /signed

They might well have been considering letting in a bonus phase, not wanting to say anything in case it didn't happen, then deciding for technical reasons it can't happen after all. The truth is we'll never know...

...there simply isn't enough pie! C'mon Bioware, sort yourselves out, you said there would be pie! On a more serious note, communication is always key.

$5, plus TEN days early access - staggered access of course

I'm still dishing out pre-order codes for the opening of my bathrobe if anyone is interested

I'm in ...My Jedi Knight bathrobe, it's awesome. Oh and still waiting for the Oct 22nd invites...

Seriously?! He was kidding. And he answered your question too. Chill the hell out.

I gave an A+ (for the launch, not the game itself) and I'm still out in the cold waiting to get in too

Oct 22nd, tbh I'd be happy with Friday evening/Saturday morning

I'd love to give an honest grade but I can't think straight. You see I took this arrow to mah knee...

With the Force!

I don't get it, people are openly admitting to knowing about, and understanding the staggered launch but are still complaining that they're p***ed off about it? I guess there's just no overcoming some people's misplaced sense of entitlement...

Really? All individually numbered, so there was only ever 1 R2-D2, the one which fought with them on General Grievous' command ship? How could he forget that?

At which point you had the option of cancelling if you so wished... guessing you chose not to?

I'd go a solid A+ for surviving all the bile that has been hurled on these servers in the last 12 hours or so...

I like you. The irony is your post is far more mature than some of the QQers we've had over the last 12 hours or so - and a lot of them are probably twice your age lol

...Obi-Wan Kenobi didn't recognise R2-D2 when first re-meeting him on Tatooine. He also fought in the Clone Wars "against" the Empire (technically it was for the Empire surely)?

Only when, such as in this case, there is no forward planning as to what those stories would entail...

I'd guess this might be the only basis for a valid argument in this case, you could argue a breach of description (ie: no actual chance of achieving said amount of time after a certain period) or even just misrepresentation (misleading advertising). EDIT: Having said that, what would you be looking for in such a circumstance? Breach of contract for consumers usually just means a refund... you couldn't even really argue consquential losses unless you could actually demonstrate you've incurred financial losses directly resulting from the breach. So it's all just posturing.

Most of the laws that apply in this situation in my neck of the woods at least come from the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982... to us Brits the European Constitution is just a headache!

Actually there is a valid point in the post you've replied to. In UK law at least, your contract is with the seller, not with the manufacturer, not with the supplier, not with the designer and not with the importer. All legal responsibilities for your purchase lie with the person you purchase from. Now given the subscription you could argue the game is a service, and it's pretty obvious that the service part of the contract would lie with BW...

Believe it or not I completely agree with most of your points. The EULA is an entirely seperate subject and, to my knowledge, agreements like it have yet to be tested in a court of law (at least in the UK). Customer service, sadly, is not a legal requirement. A high level of customer service is not mandatory and I do believe it should be, unfortunately though I don't make those rules. The best advice is and always has been that consumers need to vote with their feet. Business will only trade certain goods and behave in a certain way for as long as consumers go along with it, it's the customer's buying power that ultimately influences policy and direction. Don't like it, walk away, if enough people do it then the business starts to listen - that's exactly what I did with Cryptic studios, just wish a few more had followed suit...

Fair point, you feel it's been handled badly, there's no right or wrong way to feel about it. I would like to point out though to those who feel genuinely cheated: There were scores of forum posts detailing how EGA would be implemented For those not into forums, there was an EGA faq which answered many questions, including how it would be rolled out The $5/£5 charge is not a charge for early access, it is a pre-order charge for the cost of your game, released on December 20th, and taken out of the final amount payable

I used to advise consumers on their legal rights for a living, so I know a thing or two about these kinds of things. You'd be surprised how often a customer fails to take responsibility for entering into contracts without reading, or understanding, the terms and conditions. The responsibility does not lie with the trader, they've furnished you with all the information they are prepared to give and asked you to make a decision whether or not you want to purchase. Remember that, as a customer it is YOUR DECISION. You entered into this contract knowing (or failing to notice) that you were not GUARANTEED the full amount of EGA time. Either you didn't understand it, or you chose to ignore it. Unfortunate as that is for you it isn't BWs responsibility, it's yours for taking that decision. If you don't like a deal, you're under no duress to accept it, just walk away. If you choose to go through with it, have the courage of your convictions.

Well the date that was announced was the 20th December. EGA is not the LIVE launch, it's for pre-orders only, will be handled in the form of "waves" of players, originally spread over 5 days, based on when the pre-order code was entered as well as location. It was all there for everyone to see, in plain text. Nothing complicated, nothing underhanded, all very simple for those who took the time to pay attention. I booked off next Monday/Tuesday on the basis that I hoped to be in by the weekend and figured I'd almost definately be in by Monday 19th - caution, that's more an adult's approach I believe.