Rights as a customer? Do you think they are a nation or something? They are a buisness. get over yourself.
Why do you wait until its not 4am in Texas to ask them questions about some single paragraph "article" that can easily be explained by looking at the E3 F2P to lvl 15 announcement.
On a side note, as a PAYING CUSTOMER i would demand you not open anymore threads when one has already been started.