Given the time invested to obtain a set of Champion gear is approximately the same as it now tales to get a set of Battlemaster gear (which has better stats, there should have been an automatic upgrade of the mods in the Champion gear.

Only one thing you missed that you seem to gloss over, people are paying NOW, as customers they have the right to expect responsive and communicative customer service. While it is true many MMOs go live with software defects, I have never seen a company use a bug screening system that is so impersonal and lacking any credible tracking system in my experience with MMOs. IMO this is the single largest contributor to the frustration within the community as a whole. While some may appreciate insight into the processes and systems BioWare has established to support the software, the responsiveness and output is what most customers measure. The truth is I really don't care how BioWare claims they are doing something, I only care about results. So far the results indicate the overview provided by BioWare is severely lacking at the operational level or not followed at all. So using the old and tired excuse "everyone else did it, why be mad at me" is really counter intutitive coming from a customer. BioWare has collected tens of millions of dollars from its customer base, now isn't the time to be dealing in abstract blog submissions, now is the time to fix the problems in an effective and efficient manner.

Server queues are absolutely inexcusable, there should have been a limited on the number of players allowed on any given server. Last night after the server shutdown, the lag was so bad at times it was almost unplayable. Bioware needs to fix this problem quickly or this game is going to suffer a quick and disasterous fate.