Thanks Owen!

Hi all, it appears to be working properly again. You may experience a slight delay as the system catches up, but you should now get your validation and OTP messages. Happy New Year, Keith---

Hey all, we are looking into the OTP issue and not receiving the messages. It should happen right away, but looks to be jammed up. I don't have an ETA, yet. Will hopefully have it resolved soon. ---Keith

Happy Holidays, Merry Christmas, and Happy New Year from all of us on the SWTOR Dev Team. -Keith--

Baaaacon! That could do it!

Hey Alec, hope you're enjoying the Traditional Jedi Robes! Just as an aside, we're making some final adjustments to the pants in the patch next week, too. Thought you'd appreciate the minor tweaks. ---Keith

So, I was minding my own business and wandering around the forums when I suddenly got summoned into this thread! We've been playing the new Yavin 4 Warzone, and it's quickly becoming my favorite. Can't wait for those of you who PvP to experience it next week! I sincerely hope everyone is doing well. Thanks for the /poke. Happy Holidays, Keith

Hey all, Just jumping in to say, the processes we are following are not related to Character Transfers, so you really don't have to take the same precautions. It's totally up to you, but honestly, we need to do this right and make it as seamless as possible for everyone. Don't forget, we'll enter into maintenance around 3:00am Central Time and fully anticipate needing all 12 hours of scheduled downtime. Also, we are not going to rush bringing the new Servers online, so if we need additional time, we'll let you know. You can expect periodic updates throughout the day. Talk to you all soon, Keith

Hi all, Today’s maintenance was part of the United Forces effort! We have completed the upgrade of the Game Servers along with all their supporting infrastructure in the Data Centers. We made a large investment of new hardware and software and one of our primary goals was to substantially reduce our footprint while improving our overall server capacity. During our evaluation of the new servers, we determined we could also combine our North American datacenters. That also occurred today and we have officially moved out of our West Coast location. Our testing showed no impact on the gameplay experience, but we expect some of you playing on formerly West Coast servers may see higher ping times. We’ll use the next two weeks to smooth out any kinks and resolve any performance issues encountered. You’ll see the same Servers today that you saw yesterday. They’re just running on new hardware and, some, in different locations. As announced previously the move to the five (5) new Servers will be on Wednesday, November 8, 2017. At that time all Game Servers and the SWTOR website will be down for up to 12 hours. We’ll let you know the actual start time a few days before. Report any specific issues you encounter to Customer Service as we’ve established an escalation process for critical issues. Please be a bit patient with us over the coming weeks as we unite players from a variety of servers and try to make this a smooth and painless process for everyone. Cheers! -Keith--

Hey all, the following is from the United Forces blog which you will need to read to understand the disclaimer on rewards(*): http://www.swtor.com/info/news/news-article/20171002 When United Forces goes live, we will be offering new rewards for reconnecting with friends and guildmates in Star Wars: The Old Republic. Log in and play between November 8 – November 27, 2017 to get new rewards*: Simply log in to play to get the new Mini Mogul NM-1 Mini-Pet, inspired by one of our classic Operation bosses, Karagga the Unyielding. Earn the merciless Darth Hexid Companion when you complete three PvE or three PvP missions through Group Finder by the November 27th deadline! Plus, unlock the new ‘United Forces Group Recon’ achievement when you complete three PvE Group Finder activities and get the new ‘United Forces Warzone Recon’ achievement when you complete three PvP matches through Group Finder! Finally, once United Forces goes live, get double rewards: Double XP, Double Command XP, and much more through November 14! NOTE: All achievements are unlocked in-game as earned. The Mini Mogul Mini-Pet and Darth Hexid Companion are delivered via in-game mail on November 28, 2017. So, the key to getting Darth Hexid is to acquire the “United Forces Group Recon” or United Forces Warzone Recon” Achievements, as that is how we will track the “complete 3 PvE or PvP activities” component of the requirement. Then, we will distribute Darth Hexid (and the mini-pet) during maintenance on the 28th and it'll be available for all of your characters across your entire account (not just legacy-wide) when the servers come back online. Keep in mind, it's likely going to be a 12-hour maintenance that day. Keith--- *-read disclaimer in the blog

Yes, except for you!

Yes, Darth Hexid is Legacy-wide, so all of your characters will receive the companion. -Keith--

We just investigated this situation and it appears to be working properly. Here's an example of one of the missions we checked: On Yavin, picked up one of the daily missions: Command Rank of character less than 300 Base rate of mission: 75 Superior Command Boost: +75 (100% boost) Galactic Command Legacy Perk: +75 (100% boost) Improved Command Experience V: +8 (10% - rounded up) Total: 75+75+75+8 = 233 (just to verify all perks/boosts were included) Mission Reward indicates +233 for Command Points We checked a variety of areas and they all seem to be working correctly, too. If you can provide more details to help isolate what you're experiencing, we'll investigate further. ---Keith

I'll discuss with the Dev and Ops teams and see if we can deploy on Tuesday the October 31st. We'll get back to you. ---Keith

You don't need to worry as you'll have access to all of your characters even if you were over the Max count. If we need to offer a substantial discount for additional character slots, we'll make that happen. -Keith--

The Augments will be available in Game Update 5.6. You'll only need the current Max level Kit (10) to use the new Augments. Keith---

Whoa! I stand corrected. This will apply to all Command Crates (including existing ones). ---Keith

Update on Strongholds: The cap is being increased to 10 and the Conquest bonus percentage will be hard-capped at 150 percent. Both changes will happen with Game Update 5.5.

It'll be for new the crates. ---Keith Edit: Whoa! I stand corrected. This will apply to all Command Crates (including existing ones).

It stacks on the existing perk. So, in the situation where you have four or more characters in your legacy at Command Rank 300, you will receive a 100% bonus to the base CXP value. If you decide to rank up additional characters you gain CXP a bit faster. Today, we do not have plans to increase the percentage above 100%. --Keith-

Soon! Musco will announce it in a new thread. Keith---

Hi all, The final changes are done and we're prepping the Roadmap to be available in the afternoon on Monday, October 2, 2017 in English, French, and German. I know with the last Roadmap, I gave you tidbits of information along the way, but I haven't this time as I really wanted you to experience the entire message. When you see it on Monday, it'll all make sense and I honestly can't wait to hear your feedback about what we have planned. Have a great weekend. ---Keith

Hey everyone, I have seen quite a few questions about the status of the Roadmap, both in timing and in content. I know this is more of an announcement of an announcement, but the plan is to deliver the updated version before our October 6th SWTOR Cantina in New York. I also realize I’ve been more quiet this past month, but we’ve been hard at work making sure we avoid the issues we had last month with Game Update 5.4. As a result, we pushed back the release date of Game Update 5.5 to October 10, 2017, and as you’ll find out, we have lots of activity happening every couple weeks. In the Roadmap, I will provide you with exactly what we’re doing through the end of 2017 plus a glimpse of early 2018. After it's published, we’ll make sure we are available to answer your questions, address your concerns, and offer any additional insight. For those of you participating at the Cantina, we have a fun surprise for you that we’ll announce in an upcoming Livestream. Talk with you soon, ---Keith

You're actually reading way too much into that part of my post as we all agree with the sentiment everyone has communicated. Overall, we concur with the comments about CXP rates, incentives, and having areas of the game with high CXP values is very motivational. We also fully understand the positive impact it has had for everyone. We know if Daily Areas are the only place to get great CXP, then rest of the content in the game gets ignored and eventually everyone will burn out. Hence, we need to make sure you can benefit from all areas of the game. We're reviewing when we can get that effort done. -Keith--

The event should work exactly as it did last time! ---Keith