I totally understand that. I am on an IT team for a multinational company (network technician).
All I'm trying to say is that this week has been rough, for both BioWare and the players, but they have to work within the timeframes their bosses set, and that is hte way the corporate world works. You do what the bosses (EA) say.
Bioware has been good about compensating players for time lost, just give them a little while longer to set it straight.
If, in 1 week, nothing has been sorted out, then I will join your voice in discontent.