GougingFire Posted October 2 Share Posted October 2 Trying to renew my sub. I always go for the 60-day one for 26,99, and when i click on Pay Now i get the ''thanks for your order'' pop-up and am returned to the checkout page but without sub added (also payment wasn't completed) Link to comment Share on other sites More sharing options...
Traceguy Posted October 2 Share Posted October 2 (edited) Try clearing cookies and cache. ETA: Alternatively, you could also try another web browser. (Just for purchase of course) Edited October 2 by Traceguy Link to comment Share on other sites More sharing options...
OwenBrooks Posted October 2 Share Posted October 2 this would be an indication the linked ea account is disabled requiring password reset , that EA account likley uses the same email address you have used to create the swtor account originally, so if you have changed the email on the swtor account though, try using the original email used on the swtor account use this link to reset the password then login on that EA account Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com otherwise call swtor support when the lines are open Link to comment Share on other sites More sharing options...
Grendel_Echo Posted October 4 Share Posted October 4 Weird, I just renewed yesterday here by SWTOR website, without issues, my 60-days single non-recurring subscription. I paid from PaySafeCard wallet and transaction went smooth, completing within 2 minutes w/out delay, period was added to the pool, confirmed by system and email arrived to mailbox in a minute later. Link to comment Share on other sites More sharing options...
Charmalovia Posted Wednesday at 09:42 PM Share Posted Wednesday at 09:42 PM I have been trying to renew my sub or buy CC for a week now and the Ideal payment method isn't working for me anymore. I have tried clearing my cookies and cache, tried resetting my pasword for EA, tried another browser and it's still not working. Anyone have the same issue or a solution? Link to comment Share on other sites More sharing options...
TelchaLuc Posted Thursday at 11:41 AM Share Posted Thursday at 11:41 AM Il y a 13 heures, Charmalovia a dit : I have been trying to renew my sub or buy CC for a week now and the Ideal payment method isn't working for me anymore. I have tried clearing my cookies and cache, tried resetting my pasword for EA, tried another browser and it's still not working. Anyone have the same issue or a solution? Were you trying the Card payment method from swtor site? Link to comment Share on other sites More sharing options...
Pzetitlu Posted yesterday at 02:38 PM Share Posted yesterday at 02:38 PM I have the exact same problem since more than 1 week, EA support has not provided any help yet I tried differents browser and 2 different credit card, I changed the password. Myabe I have to align swtor and EA email as well ? Link to comment Share on other sites More sharing options...
Grendel_Echo Posted yesterday at 05:25 PM Share Posted yesterday at 05:25 PM (edited) I think I never had to align swtor account with ea email. Can't you create PaySafeCard account, fill there some money from your bank account by a direct money transfer (or use credit card if you like to fill PaySafeCard wallet that way), then just buy 2 months non-recurring membership by paying from PaySafeCard account. It's simplest way on swtor website, and the only way without the need to use credit card. Also works fast, membership within minutes. Edited yesterday at 05:27 PM by Grendel_Echo Link to comment Share on other sites More sharing options...
TelchaLuc Posted 5 hours ago Share Posted 5 hours ago Le 18/10/2024 à 16:38, Pzetitlu a dit : I have the exact same problem since more than 1 week, EA support has not provided any help yet I tried differents browser and 2 different credit card, I changed the password. Myabe I have to align swtor and EA email as well ? I had a similar problem a few days ago when trying to sub with a new credit card. The Swtor support told me the transaction was refused by my bank. My bank told me the transaction was refused because it's not secured enough for nowdays security standards... So, it seems like the problem comes from Swtor card payment method not being secured enough for modern banks. I registered my card on my Paypal account and used Paypal to sub. Link to comment Share on other sites More sharing options...
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