Error code C1 Client initialization failed

[Syart]

I was logged in last week with no problems but went away for the weekend and now I can't run the game.  The launcher seems fine but when I click the Play button the launch window closes and nothing else happens.  A few minutes later I get this error message, it doesn't pop up immediately:

Quote

This program encountered an internal error and will exit.

Error code: C1

Client initialization failed

Failed to initialize player client

 

This is the log, which means nothing to me  but might to someone cleverer:

2023-05-29T19:58:25.935019 3634 INFO Login user: Syart shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1969)
2023-05-29T19:58:25.935019 3634 INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:1995)
2023-05-29T19:58:25.935019 3634 INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2016)
2023-05-29T19:58:31.489955 3634 INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2023-05-29T19:58:31.545986 3634 INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2023-05-29T19:58:32.814443 3634 INFO [bwaRenderer] ERROR: CreateDevice() failed 'D3DERR_INVALIDCALL' adpater: 1 [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2023-05-29T19:58:32.814443 3634 INFO [bwaRenderer] Failed to create D3D Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2023-05-29T19:58:32.814443 3634 INFO Renderer Failed to initialize renderer interface. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2023-05-29T20:00:47.939540 3634 ERROR Exceeded max remote renderer connection attempts [Client.Shutdown](dx8_basic.cpp:InitRenderer:982)
2023-05-29T20:00:47.939540 3634 ERROR Unable to InitRenderer [Client.Shutdown](dx8_basic.cpp:OSStartUp:1085)
2023-05-29T20:00:47.939540 3634 ERROR Winsetup failed.  [Client.Startup](playerclient.cpp:PlayerClient::_init:1061)
2023-05-29T20:01:40.783750 3634 ERROR Failed to start [Client.Startup](playerclient.cpp:PlayerClient::Login:2055)
2023-05-29T20:01:40.792742 3634 INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2605)

[OwenBrooks]

try reinstalling the video driver

[Syart]

Thanks for the advice, I tried that but sadly it didn't work.  I also tried uninstalling the game and downloading it all again but still no joy.

[JerrichoGr]

I have the same problem and the same bug.i get that error after login in and starting the game. Last month it was the launcher itself now this.

Edited June 4, 2023 by JerrichoGr

[OwenBrooks]

Best to make a post in the swtor technical issues forum at  https://answers.ea.com/t5/General-Discussion-Technical/bd-p/star-wars-the-old-republic-en

attach a dxdiag per https://answers.ea.com/t5/General-Discussion-Technical/Guide-Posting-a-DxDiag/m-p/4832663/highlight/true#M70799  to the post

Edited June 4, 2023 by OwenBrooks

[Sleeperzz]

I had this problem occur more frequently lately.   I just  reStarted SWTOR  again and if that did not work Reboot PC and restart again usually worked.

 But since  I stopped the STEAM client from loading up at start-up, I seem to not get this error any longer.     The STEAM and SWOTR client maybe  have conflicts in the resources they use.

So  if you also use the STEAM Client  or some other client that could be the problem.

 

Edited June 13, 2023 by Sleeperzz

[CHASEDONOVANN]

I had to install steam to even get on  the game today after I got the C1 error