Lord-Xander Posted May 4, 2023 Share Posted May 4, 2023 I just bought a brand new gaming PC to upgrade my old one from 2012. I was having lagging issues so I decided to upgrade. Lo and behold, after purchasing a new gaming PC running windows 10 pro, I can't get this game to run. I've tried all the recommended fixes and it still doesn't work. I was finally able to log in and get the patch update, however, when I click [PLAY], nothing happens. Stuck in limbo! I am frustrated as hell! I previously bought a 6 month subscription and now it's worthless!! If EA can't fix this then why should I keep spending my money? I wasted money on cartel coins, wasted money on a subscription. For what? To have them do NOTHING??? This is complete BS! I shouldn't have to be a tech expert to play a game online! This should be as easy as plug and play. Yes, I'm pissed, but I don't care. I want answers on how to properly fix this, not some BS that "might" work! Do you F-ing jobs and get this fixed! If not, see ya! Link to comment Share on other sites More sharing options...
OwenBrooks Posted May 4, 2023 Share Posted May 4, 2023 See the known issues sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Known-Information-and-Current-Alerts-22nd-April-2023/m-p/4886775#M40174 New systems are missing the directx 9 legacy files Some have found they have needed to install directx 9 legacy files https://www.microsoft.com/en-us/download/confirmation.aspx?id=35otherwise try installing C++ via https://aka.ms/vs/17/release/vc_redist.x64.exe Link to comment Share on other sites More sharing options...
GreyestJedi Posted May 4, 2023 Share Posted May 4, 2023 I still can't log in. Game gets stuck on the Title Screen. Link to comment Share on other sites More sharing options...
Char_Ell Posted May 4, 2023 Share Posted May 4, 2023 11 hours ago, Lord-Xander said: I just bought a brand new gaming PC to upgrade my old one from 2012. I was having lagging issues so I decided to upgrade. Lo and behold, after purchasing a new gaming PC running windows 10 pro Congrats! I do think it's strange that you purchased a new PC with Windows 10 instead of Windows 11 though. 11 hours ago, Lord-Xander said: I shouldn't have to be a tech expert to play a game online! This should be as easy as plug and play. That is not how PC gaming works. I think most of the time it is as simple as install the game on your PC and it works. Sometimes it doesn't though and if your requirement is for games to always work on the platform they are played on the closest you'll get to that is playing games on a console like Xbox or Playstation. PC gaming isn't for you. Link to comment Share on other sites More sharing options...
Lord-Xander Posted May 21, 2023 Author Share Posted May 21, 2023 On 5/4/2023 at 11:05 AM, Char_Ell said: Congrats! I do think it's strange that you purchased a new PC with Windows 10 instead of Windows 11 though. That is not how PC gaming works. I think most of the time it is as simple as install the game on your PC and it works. Sometimes it doesn't though and if your requirement is for games to always work on the platform they are played on the closest you'll get to that is playing games on a console like Xbox or Playstation. PC gaming isn't for you. Yes, you are correct. It did take me a while to find a PC with Windows 10 offered. I bought one with 11 and it didn't work. So I returned it and found my current one. I did get lucky to find one still offering 10! @Owenbrooks, You're right, it was a directx 9 issue. I thought I had installed that and it still didn't work. However, my only work around was to install SWTOR thru Steam. Once I did that, it must've downloaded directx 9 correctly? I don't know for sure, but now I'm able to get logged in. However, I do want to say that I appreciate the "non-toxic" responses here. I guess I'm used to the toxicity of other online media roasting someone who is having an issue. To those who responded to this thread, THANK YOU guys for giving me quality responses without the juvenile attitude. Your kindness is greatly appreciated! Thanks again, and I apologize for being so frustrated! 1 Link to comment Share on other sites More sharing options...
Bar-Da-Voya Posted May 22, 2023 Share Posted May 22, 2023 On 5/20/2023 at 8:46 PM, Lord-Xander said: @Owenbrooks, You're right, it was a directx 9 issue. I thought I had installed that and it still didn't work. However, my only work around was to install SWTOR thru Steam. Once I did that, it must've downloaded directx 9 correctly? I don't know for sure, but now I'm able to get logged in. Yes people have said the Steam download includes DirectX 9 while the launcher from SWTOR.com does not so that is what likely happened. Link to comment Share on other sites More sharing options...
GreyestJedi Posted May 30, 2023 Share Posted May 30, 2023 I still can't log in. The game gets stuck on the Ruhnuk title screen. I have done several of the recommended fixes and still nothing. I can play other more hardware-intensive games just fine. Link to comment Share on other sites More sharing options...
OwenBrooks Posted May 30, 2023 Share Posted May 30, 2023 4 hours ago, GreyestJedi said: I still can't log in. The game gets stuck on the Ruhnuk title screen. I have done several of the recommended fixes and still nothing. I can play other more hardware-intensive games just fine. I think there are very very few games as hardware intensive as swtor to be honest, swtor makes a first class thermal test Either you can resolve it through https://answers.ea.com/t5/General-Discussion-Technical/Guide-Game-failing-to-launch-on-Clicking-Play/m-p/4809830/highlight/true#M70795 or change the monitor that is being used to another one as a test and still see if it occurs Link to comment Share on other sites More sharing options...
GreyestJedi Posted May 31, 2023 Share Posted May 31, 2023 On 5/31/2023 at 12:18 AM, OwenBrooks said: I think there are very very few games as hardware intensive as swtor to be honest, swtor makes a first class thermal test Either you can resolve it through https://answers.ea.com/t5/General-Discussion-Technical/Guide-Game-failing-to-launch-on-Clicking-Play/m-p/4809830/highlight/true#M70795 or change the monitor that is being used to another one as a test and still see if it occurs For me the Launcher is broken, I canceled my subscription because of this. I still can't get past the Ruhnuk screen both on Steam and the regular Launcher. I have a brand new computer that runs way more demanding games fine. I tried several fixes. Until they fix this they get no more subscriptions from me. I also tried on my other Windows 8 pc on both steam and the regular launcher, same results. Link to comment Share on other sites More sharing options...
OwenBrooks Posted June 3, 2023 Share Posted June 3, 2023 On 6/1/2023 at 8:19 AM, GreyestJedi said: For me the Launcher is broken, I canceled my subscription because of this. I still can't get past the Ruhnuk screen both on Steam and the regular Launcher. I have a brand new computer that runs way more demanding games fine. I tried several fixes. Until they fix this they get no more subscriptions from me. I also tried on my other Windows 8 pc on both steam and the regular launcher, same results. if you are pressing play and the game starts and you get to the initial loading screen of the game, it has nothing to do with the launcher If the windows 8 computer was the same , maybe try at a friends house with his internet, just to be sure its not a local internet/nework issue 1 Link to comment Share on other sites More sharing options...
GreyestJedi Posted June 4, 2023 Share Posted June 4, 2023 1 hour ago, OwenBrooks said: if you are pressing play and the game starts and you get to the initial loading screen of the game, it has nothing to do with the launcher If the windows 8 computer was the same , maybe try at a friends house with his internet, just to be sure its not a local internet/nework issue Thank you for taking the time to reply. Game still doesn't pass the Ruhnuk screen for me. Link to comment Share on other sites More sharing options...
OwenBrooks Posted June 4, 2023 Share Posted June 4, 2023 45 minutes ago, GreyestJedi said: Thank you for taking the time to reply. Game still doesn't pass the Ruhnuk screen for me. have you ever provided a dxdiag per https://answers.ea.com/t5/General-Discussion-Technical/Guide-Posting-a-DxDiag/m-p/4832663/highlight/true#M70799 cant recall ? Link to comment Share on other sites More sharing options...
GreyestJedi Posted June 4, 2023 Share Posted June 4, 2023 10 hours ago, OwenBrooks said: have you ever provided a dxdiag per https://answers.ea.com/t5/General-Discussion-Technical/Guide-Posting-a-DxDiag/m-p/4832663/highlight/true#M70799 cant recall ? Thank you for your help. What information from the dxdiag will you like me to post? Link to comment Share on other sites More sharing options...
OwenBrooks Posted June 4, 2023 Share Posted June 4, 2023 11 hours ago, GreyestJedi said: Thank you for your help. What information from the dxdiag will you like me to post? Best to attach the entire dxdiag text file to a post in the swtor technical issues forum https://answers.ea.com/t5/General-Discussion-Technical/bd-p/star-wars-the-old-republic-en Link to comment Share on other sites More sharing options...
sulsakan Posted June 6, 2023 Share Posted June 6, 2023 Having the same problem here with the Play button...the funny thing is that my wife and I bought almost identical computers and we both had the same "click Play and nothing happens problem". I installed DirectX9 on both our computers...now her game works and mine still doesn't I went on to try other fixes like the Windows 8 compatibility, installing the C++ stuff, etc...but still nothing. Really the only thing different between our two computers is our monitors...I have a LG and she has a HP...could this be the problem? Hope this gets fixed soon or I'll have to cancel my sub, which means my wife will also...quite sad... Link to comment Share on other sites More sharing options...
SteveTheCynic Posted June 6, 2023 Share Posted June 6, 2023 9 hours ago, sulsakan said: I have a LG and she has a HP...could this be the problem? Not specifically the fact that they are LG vs HP, but more likely (if it's involved) something to do with the specific models of HP and LG screens, and things like how they connect to the computer. Link to comment Share on other sites More sharing options...
jordanrogers Posted June 6, 2023 Share Posted June 6, 2023 was playing the game went into a flashpoint and it poorly loaded leaving me unable to fight. I closed out the game and now I have the same problem 1 Link to comment Share on other sites More sharing options...
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