They just charged me 4 times for one month.

[whatsallowed]

I noticed my account balance was lower than it should have been. I opened up my app to notice I was charged 4 times for my one month subscription.

I know posting this on the forums doesn't bring the problem to their attention, but I was wondering if anyone else has ever had this happen to them, what did they have to do to get their money back, and how long did it take.

[SaerethDL]

call customer support

[kage_goomba]

Did you click the button too many times?

 

Call customer support or email them if your not up to calling them.

Do it today - don't wait. Longer you wait - the less chance of getting funds back.

[mike_carton]

You can check the duration of your subscription on the SWTOR website. What does it say? Do you have 4 months' worth subscription time remaining?

[whatsallowed]

I don't have 4 months of subscription time, nor did I click the button too many times. I just had the automatic one month recurring payment and noticed I was charged it 4 times without receiving any benefits.

I'll try calling customer support, I put in a help ticket and that's all they told me to do. Terrible that the only times you can call in the US is basically the entire time I'm at work.

[MadDutchman]

If calling is inconvenient, you can also email them (support@swtor.com if memory serves)

 

From what I've heard, getting account issues like this sorted out is pretty quick and painless (should be a simple matter of checking the transaction records for both subscription and payment, see the error, and reverse the incorrect ones.)