Foxfirerose Posted February 13, 2018 Share Posted February 13, 2018 Same as last time: Can't log in to main account using the 8-digit physical security key Alt account with 6-digit app key works fine. Same problem - I also have the old physical security key Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted February 13, 2018 Author Dev Post Share Posted February 13, 2018 Appreciate the diligence on this folks! The common thread seems to be the physical security key. The team is aware and looking at options. -eric Link to comment Share on other sites More sharing options...
collmorr Posted February 13, 2018 Share Posted February 13, 2018 Doesnt work for me too! but! account with new Security key 6-digit works fine. 8-digit not allow to enter... Link to comment Share on other sites More sharing options...
shalea Posted February 13, 2018 Share Posted February 13, 2018 Can't log in either, Have the old 8 digit security key, Can't log into the website either tried multiple browsers and devices Link to comment Share on other sites More sharing options...
jjoren Posted February 13, 2018 Share Posted February 13, 2018 I'm also using the physical 8 digit security key, and can't log in. Link to comment Share on other sites More sharing options...
MarkkuJ Posted February 13, 2018 Share Posted February 13, 2018 Yes the old physical key does not work, neither can you add it if you remove it. And when trying to add the new 6 digit one I didn't get the code to input from the website. Link to comment Share on other sites More sharing options...
Beckwith Posted February 13, 2018 Share Posted February 13, 2018 I am having the same issue. I can't log in to the website to change it or to the game. Link to comment Share on other sites More sharing options...
Master_Morak Posted February 13, 2018 Share Posted February 13, 2018 (edited) Same as last time: Can't log in to main account using the 8-digit physical security key Alt account with 6-digit app key works fine. I have only a 8-Digit security key - and now? Go on, roll back to your old software release and bring in future only testet software on your live server. Edited February 13, 2018 by Master_Morak Link to comment Share on other sites More sharing options...
MarkkuJ Posted February 13, 2018 Share Posted February 13, 2018 You can remove it using the web, just leave the field empty and then click the lost key link, you get one-time password and then it gets removed. Link to comment Share on other sites More sharing options...
Wolfiry Posted February 13, 2018 Share Posted February 13, 2018 I can't log in either with my physical key. If I recall correct was there not an issue with login last maint also related to the security key also? Link to comment Share on other sites More sharing options...
RunsWithScisors Posted February 13, 2018 Share Posted February 13, 2018 You can remove it using the web, just leave the field empty and then click the lost key link, you get one-time password and then it gets removed. except can not even log into the website... Link to comment Share on other sites More sharing options...
chonir Posted February 13, 2018 Share Posted February 13, 2018 You can remove it using the web, just leave the field empty and then click the lost key link, you get one-time password and then it gets removed. This is true. Hovever I dont want to remove it, I want it to work as it should. Others have reported that if you remove it you cant re-add it. Since I dont want to use a 6-digit through my phone I just want the fob to work correctly. Hoping they sort their crap out soon so I can log in and play at some point today Link to comment Share on other sites More sharing options...
Daynna Posted February 13, 2018 Share Posted February 13, 2018 Yep, I can't log in with the physical security key either. Gotta love it. Link to comment Share on other sites More sharing options...
Rrusalka Posted February 13, 2018 Share Posted February 13, 2018 They must be surprised some of us still have the physical keys from launch. I'm in the same boat as the others physical key = no login. Link to comment Share on other sites More sharing options...
RunsWithScisors Posted February 13, 2018 Share Posted February 13, 2018 This is true. Hovever I dont want to remove it, I want it to work as it should. Others have reported that if you remove it you cant re-add it. Since I dont want to use a 6-digit through my phone I just want the fob to work correctly. Hoping they sort their crap out soon so I can log in and play at some point today Housemate uses WinAuth with no issues, so may have to look into that myself Link to comment Share on other sites More sharing options...
twpotter Posted February 13, 2018 Share Posted February 13, 2018 Removed my physical key...that fixed it instantly. Great work Bioware. Link to comment Share on other sites More sharing options...
Docthebutcher Posted February 13, 2018 Share Posted February 13, 2018 This is how it should be working... Just play a game that works that gives expansions keeps things updated fixes bugs Not excuses Oh and play a game that actually has people working on it. As bad as many gaming companies are EA is still the best at being worst.. Link to comment Share on other sites More sharing options...
Ulliulukay Posted February 13, 2018 Share Posted February 13, 2018 Germany: Can't log in game and website , 8 physical digipass Link to comment Share on other sites More sharing options...
Beckwith Posted February 13, 2018 Share Posted February 13, 2018 Yeah, I don't want to freaking replace it either. I just want to be able to log in and play. Plus I don't have a phone I can get the authorization code on. So, it is either this or I don't have a code and my account is at risk then. So I hope they get their stuff together and fix this. Link to comment Share on other sites More sharing options...
NikitaStormchild Posted February 13, 2018 Share Posted February 13, 2018 same problem here. I´m using the old CE key and if like some are saying u cant add it again, i will not removed it. Since i dont use the internet with my smartphone i cant use the app. Unless of course u can use it with the pc, but i cant try that without a google play store account, which i dont have. Link to comment Share on other sites More sharing options...
AlrikFassbauer Posted February 13, 2018 Share Posted February 13, 2018 I'll be waiting. My subscription runs out these days anyway. Link to comment Share on other sites More sharing options...
Foxfirerose Posted February 13, 2018 Share Posted February 13, 2018 same problem here. I´m using the old CE key and if like some are saying u cant add it again, i will not removed it. Since i dont use the internet with my smartphone i cant use the app. Unless of course u can use it with the pc, but i cant try that without a google play store account, which i dont have. You can add it again, I have done that before. Link to comment Share on other sites More sharing options...
RunsWithScisors Posted February 13, 2018 Share Posted February 13, 2018 same problem here. I´m using the old CE key and if like some are saying u cant add it again, i will not removed it. Since i dont use the internet with my smartphone i cant use the app. Unless of course u can use it with the pc, but i cant try that without a google play store account, which i dont have. Housemate says WinAuth is great, and has an export feature that allows them to have the same keys on both PC and LT, so never have to worry about loosing device. Am wanting this more the longer they have this issue... Link to comment Share on other sites More sharing options...
Heniter Posted February 13, 2018 Share Posted February 13, 2018 I removed My security key and it worked i had the old 8 digit one too Link to comment Share on other sites More sharing options...
Darianstarwind Posted February 13, 2018 Share Posted February 13, 2018 Ok looking through the comments it seems like the old physical DigiPass with the 8 digit key isn't working anymore. I am with many others in the fact I like the security it offers, however I also like the 100 CC it gives and the Security Vendor as well. Now I know some will say just getting the phone app will do the same but also like others I agree that this should have been something that should just keep working. Otherwise a notification should have been sent out that they were planning for it to be discontinued and no long functioning past a certain date, along with a link to a page detailing how to change from the 8 digit key to the phone app 6 digit key with no issues. You shouldn't have to report a key lost or stolen to have it deactivate. Eric if you are still watching this thread PLEASE get this fixed so we can continue playing and using our current keys. Link to comment Share on other sites More sharing options...
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