Kelvin_Scanlon Posted July 16, 2016 Share Posted July 16, 2016 when I try to login to game it comes up with login service unavailable twitter has more info. but I checked twitter and cant see what is going on Link to comment Share on other sites More sharing options...
JacobtheBrande Posted July 16, 2016 Share Posted July 16, 2016 I have the very same problem on the european server... Hmm:csw_c3po: Link to comment Share on other sites More sharing options...
Lunafox Posted July 16, 2016 Share Posted July 16, 2016 It seems that everyone with a physical key is having issues atm, cause EA is down and no one knows when it's going to be fixed. I can't even remove my physical key because I can't access my account to fix the problem myself. Some people on General board said if you use the phone app, you can log in. My preferred status hubby was able to log in (no key) and I as a key holding sub can't. Laughable huh? Link to comment Share on other sites More sharing options...
rlionherz Posted July 16, 2016 Share Posted July 16, 2016 same here, guess its time for some ToXXiKK rounds Link to comment Share on other sites More sharing options...
DoctorBeckett Posted July 16, 2016 Share Posted July 16, 2016 EA Support @AskEASupport · 1h1 hour ago EA is currently experiencing an outage. EA games, services & support may be impacted. We’re working to resolve as fast as possible. Link to comment Share on other sites More sharing options...
OwenBrooks Posted July 16, 2016 Share Posted July 16, 2016 (edited) If you are using the old security key (attached prior to June 2015) there is an issue logging in If using the mobile key , update to the new one and things will work , you will need to detach the old key and then add the new key See this thread at EA Answers HQ (Link) Edited July 16, 2016 by OwenBrooks Link to comment Share on other sites More sharing options...
OriginSucks Posted July 16, 2016 Share Posted July 16, 2016 I really hope they fix the issue. I don't have a mobile device and my physical security key worked fine up until today. Link to comment Share on other sites More sharing options...
OwenBrooks Posted July 16, 2016 Share Posted July 16, 2016 EA Support @AskEASupport · 1h1 hour ago EA is currently experiencing an outage. EA games, services & support may be impacted. We’re working to resolve as fast as possible. The EA wide issue has been resolved , this is flagged as ongoing Link to comment Share on other sites More sharing options...
WarPorcus Posted July 16, 2016 Share Posted July 16, 2016 (edited) Be advised that there are problems accessing accounts too now. I read this thread, went to my account to remove my Security Key, and things went buggy. I can't retrieve the my Security Question and can't even access my Security Key page. Yes, I'm a sub. Also, I use the Adroid app Security Key. Edited July 16, 2016 by WarPorcus Adding information Link to comment Share on other sites More sharing options...
DefianceTymer Posted July 16, 2016 Share Posted July 16, 2016 I'm having the same issues. I reinstalled the Security Key app on my phone and it wants a serial number. I logged into my account but I can't get the serial number because it wants me to re-setup my security questions. It won't let me set up the security questions because there's something wrong with the site itself. Link to comment Share on other sites More sharing options...
WarPorcus Posted July 16, 2016 Share Posted July 16, 2016 You'd think they let us know about this prior to changing something as vital as login services for the account and the game. Now I can't even get into my account page. Link to comment Share on other sites More sharing options...
Dar-Ell Posted July 16, 2016 Share Posted July 16, 2016 yeah, can't log in here either, however I do not have a security key attached. I did initially but had it removed about a year or so ago. Le sigh, was hoping to play some more. Anyone who follows twitter have any more info, eta, etc? Link to comment Share on other sites More sharing options...
WarPorcus Posted July 16, 2016 Share Posted July 16, 2016 Twitter has nothing. Just the new expansion promotion and SW celebration stuff. I hope they know that this is going on. Link to comment Share on other sites More sharing options...
OwenBrooks Posted July 16, 2016 Share Posted July 16, 2016 Just had an official post at this thread (Link) I am proxos666 on that forum Link to comment Share on other sites More sharing options...
WarPorcus Posted July 16, 2016 Share Posted July 16, 2016 (edited) UPDATE: Still can't login the game. BUT, I was able to login to my account and remove my security key. It just happened. So hopefully that will allow me to play while they sort out their security key issues. UPDATE: Nope. Removing the Security Key does not solve anything. Just removes the key. Still can't log in. Edited July 17, 2016 by WarPorcus Update Link to comment Share on other sites More sharing options...
Caranlhach Posted July 17, 2016 Share Posted July 17, 2016 (edited) I was just able to login briefly to remove the security key from my account, and was able to login to the client with no further issue, so, this is definitely a workaround for some people wanting to play while waiting for the issue to be solved. Edited July 17, 2016 by Caranlhach Link to comment Share on other sites More sharing options...
WarPorcus Posted July 17, 2016 Share Posted July 17, 2016 I can log in the client just fine, just the game wouldn't start. After login, instead of the 'Play' button highlighting, I keep getting the 'This application has encountered an unspecified error. Please try this patch again' error. Which is weird, because it worked just fine yesterday. Link to comment Share on other sites More sharing options...
OwenBrooks Posted July 17, 2016 Share Posted July 17, 2016 I can log in the client just fine, just the game wouldn't start. After login, instead of the 'Play' button highlighting, I keep getting the 'This application has encountered an unspecified error. Please try this patch again' error. Which is weird, because it worked just fine yesterday. For Unspecified error, Close the launcher Right mouse click on the task bar and start taskmanager , end all bitraider processes then start the launcher Link to comment Share on other sites More sharing options...
OwenBrooks Posted July 17, 2016 Share Posted July 17, 2016 This should be fixed now Link to comment Share on other sites More sharing options...
RainenFyre Posted July 17, 2016 Share Posted July 17, 2016 I took my security key off then had to reinstall SWTOR. That seemed to do the trick for me. I think i will experiment with reattaching my security key and see if it still works. Link to comment Share on other sites More sharing options...
Hingkongo Posted July 17, 2016 Share Posted July 17, 2016 For Unspecified error, Close the launcher Right mouse click on the task bar and start taskmanager , end all bitraider processes then start the launcher You are my hero! Thanks for that, been trying to play for ages now. Link to comment Share on other sites More sharing options...
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