Theeko Posted July 16, 2016 Share Posted July 16, 2016 Won't let me login either with the security key Link to comment Share on other sites More sharing options...
MiguelGx Posted July 16, 2016 Share Posted July 16, 2016 Mine too, bro. Link to comment Share on other sites More sharing options...
ZavienUK Posted July 16, 2016 Share Posted July 16, 2016 Thanks so much for this, ZavienUK. I managed to get the security key off finally. Now to see if I can log in! Wish me luck. Good luck all. <3 Oh good, I didn't have much to suggest for you so glad you eventually managed. The site does seem to get a bit annoyed with you after too many login attempts and throws annoying CAPTCHA's at you that seem to get in the way. Link to comment Share on other sites More sharing options...
Squidd Posted July 16, 2016 Share Posted July 16, 2016 If you log in via the website but leave the security key blank, you should get this page: http://imgur.com/czqSxoM Click the 'Lost Your Security Key' link, it will email you a one time password, enter password, security key is then removed. You can then attach a new mobile key if you wish. Just did this a few minutes ago, took me like 3 minutes. I did what you said and it worked great thank you for the help on this. Link to comment Share on other sites More sharing options...
ZavienUK Posted July 16, 2016 Share Posted July 16, 2016 Meh, unless I receive an email telling me the game is no longer using the keyfob Security Key, I'm going to wait it out. I paid for the thing and I'm gonna use it, dammit This blows I don't want to give up my physical keyfob just to login. The keyfobs are far more secure in the long run. Please fix this. This obviously isn't intentional, but whatever reason it's just the servers that handle the old authentication protocol that is having issues. There is nothing stopping you temporarily switching to a mobile key and reattaching your physical key once all this blows over. Link to comment Share on other sites More sharing options...
Deluteon Posted July 16, 2016 Share Posted July 16, 2016 It seems that the issue is indeed the old authenticator app (iOS). I was having the same issue. Here's what I did: Removed security key from my account. Removed the old security key app from my phone. Went to the app store and download the new app. It's the only one currently in the app store. Set up a new security key on my account. I can log in fine now. As mentioned above, if your app gives you an 8-digit security key, you have the old authenticator app. The new app uses 6-digit keys. Link to comment Share on other sites More sharing options...
ZavienUK Posted July 16, 2016 Share Posted July 16, 2016 (edited) nope, no email sent for password for to remove authenticator. You don't happen to use a google email address do you? I've heard many times people who use google mail not receiving the emails. I use my own domain and the emails always arrive instantly. Edited July 16, 2016 by ZavienUK Link to comment Share on other sites More sharing options...
Fathum Posted July 16, 2016 Share Posted July 16, 2016 Struggled with this all morning, my Security Key was on my android device, old style 9 numbers or so. It took less than 5 minutes to remove and add the new Security Key from Google play (or iTunes app), which allowed me to log in to game and website. Might not be a permanent fix for everyone but it is a potential work around if you want to try. Link to comment Share on other sites More sharing options...
Theeko Posted July 16, 2016 Share Posted July 16, 2016 It seems that the issue is indeed the old authenticator app (iOS). I was having the same issue. Here's what I did: Removed security key from my account. Removed the old security key app from my phone. Went to the app store and download the new app. It's the only one currently in the app store. Set up a new security key on my account. I can log in fine now. As mentioned above, if your app gives you an 8-digit security key, you have the old authenticator app. The new app uses 6-digit keys. So your saying the old authenticator's are useless now I can't even remove it then cause I can't even log into my account Link to comment Share on other sites More sharing options...
CaptQuazar Posted July 16, 2016 Share Posted July 16, 2016 Just another confirming removing old security key and attaching the new one that has only 6 digits fixed the log in issue. Link to comment Share on other sites More sharing options...
ZavienUK Posted July 16, 2016 Share Posted July 16, 2016 I did what you said and it worked great thank you for the help on this. Your welcome, thanks for the feedback. Please do immediately attach a replacement mobile security key though - I'm not recommending anybody leave themselves without a security key attached. Last thing we need is this to become an opportunity for people to have their accounts compromised. Link to comment Share on other sites More sharing options...
Theeko Posted July 16, 2016 Share Posted July 16, 2016 Just another confirming removing old security key and attaching the new one that has only 6 digits fixed the log in issue. How can I remove it if I can't login? Link to comment Share on other sites More sharing options...
Deluteon Posted July 16, 2016 Share Posted July 16, 2016 So your saying the old authenticator's are useless now I can't even remove it then cause I can't even log into my account The old authenticators aren't working right now. But you can still get into your account to remove it: Go to https://account.swtor.com/user/login and enter in your username and password, and leave the security key blank. Press log in. On the next page click "Lost your security key?" and you will be given instructions to login with a one time password and remove the key. Link to comment Share on other sites More sharing options...
ZavienUK Posted July 16, 2016 Share Posted July 16, 2016 So your saying the old authenticator's are useless now I can't even remove it then cause I can't even log into my account It's almost certainly only a temporary issue with the old authenticators. So if your not in a rush to play you can just wait it out. If you do want to get on, you can use the instructions I provided earlier in the thread to remove your existing authenticator. Link to comment Share on other sites More sharing options...
Przemo_No Posted July 16, 2016 Share Posted July 16, 2016 Logged into my account via the method outlined above. Removed my physical security key. Loaded launcher. Logged into launcher. Loaded game. Went back to website. Put physical key back on account. Now I just won't log out for a while I confirm, THE ABOVE METHOD WORKS!!!! just did it few seconds agon, previously being unable to login into forums or the game itself. What a fail.. Link to comment Share on other sites More sharing options...
ZavienUK Posted July 16, 2016 Share Posted July 16, 2016 How can I remove it if I can't login? Look back a couple of pages for the instructions! You log in via the website leaving the security key blank and follow the link for 'lost security key' Link to comment Share on other sites More sharing options...
kitcats Posted July 16, 2016 Share Posted July 16, 2016 I'm still unable to login several hours after this problem began. I tried changing my password, but there's no way I'm giving up my key fob, like many others have stated. I'd planned to spend the weekend playing so I really hope this is fixed soon. The key fob has been a very important part of my security since the game began so I've obviously gotten many years of peace of mind. Please don't take that away and find whatever the problem is soon. Link to comment Share on other sites More sharing options...
Theeko Posted July 16, 2016 Share Posted July 16, 2016 Yeah forgot sorry I just did that can we still use our old physical ones to link it again or do we need a whole new one? Link to comment Share on other sites More sharing options...
Jobster Posted July 16, 2016 Share Posted July 16, 2016 I just removed my security key thing and it worked, thanks! I had to try to login about 5 times before it did the email one time password. Link to comment Share on other sites More sharing options...
ZavienUK Posted July 16, 2016 Share Posted July 16, 2016 I'm still unable to login several hours after this problem began. I tried changing my password, but there's no way I'm giving up my key fob, like many others have stated. I'd planned to spend the weekend playing so I really hope this is fixed soon. The key fob has been a very important part of my security since the game began so I've obviously gotten many years of peace of mind. Please don't take that away and find whatever the problem is soon. As I've posted several times there is no need to give up your key fob. If your desperate to play you can temporarily switch to a mobile security key (so as not to leave your account unprotected). You can reattach your fob once this all blows over. Link to comment Share on other sites More sharing options...
Aowin Posted July 16, 2016 Share Posted July 16, 2016 Just remove your security key, log in, and then re-apply it after getting in-game. You can do this by just typing in your user and password but NOT the security key. Say you "lost it" and you'll be sent a one-time password to remove it. Do so, log into the game, then re-apply your previous security key or get the new one. Link to comment Share on other sites More sharing options...
ZavienUK Posted July 16, 2016 Share Posted July 16, 2016 Yeah forgot sorry I just did that can we still use our old physical ones to link it again or do we need a whole new one? The physical ones arn't working properly at the moment so there is no point reattaching that or you'll just have the same issues again. Use a mobile key for the time being, you'll be able to reattach your physical one once this is resolved. Link to comment Share on other sites More sharing options...
CaptQuazar Posted July 16, 2016 Share Posted July 16, 2016 So your saying the old authenticator's are useless now I can't even remove it then cause I can't even log into my account You can remove it. At the website log in, leave the security key field blank. On the next page when it asks you for the key again, click the link that says "lost security key". You'll be emailed a one time password to remove the key from your account. Once you log in, you can set up the new key. Link to comment Share on other sites More sharing options...
Nomaad Posted July 16, 2016 Share Posted July 16, 2016 You can remove it. At the website log in, leave the security key field blank. On the next page when it asks you for the key again, click the link that says "lost security key". You'll be emailed a one time password to remove the key from your account. Once you log in, you can set up the new key. I click on the lost security key, and nothing happens. Link to comment Share on other sites More sharing options...
ZavienUK Posted July 16, 2016 Share Posted July 16, 2016 (edited) I click on the lost security key, and nothing happens. Nomaad I asked you earlier who your email provider is: You don't happen to use a google email address do you? I've heard many times people who use google mail not receiving the emails. I use my own domain and the emails always arrive instantly. When you say 'nothing happens' are you actually getting to the screen where is tells you an email has been sent and asks for the one time password? Edited July 16, 2016 by ZavienUK Link to comment Share on other sites More sharing options...
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