DarthDymond Posted May 23, 2016 Share Posted May 23, 2016 (edited) They're probably not going to reset grant dates, because that would require an extra grant at this point, unless you'd really want to go 50 days or so without a grant, which would have its own issues. Short of unexpected generosity from BW; the grant still comes within 30 days of the sub cycle date, which is the minimum promised. How would it require an extra grant? You'd have one really short window between two of the grants, but not an extra one. Don't particularly care whether or not they do it, I'm happy that the drift has been stopped, but they could do it without a problem. Example Spoiler tagged for length: Payment 1 - July 15, 2015 Grant 1 - July 15, 2015 (Granted on time) Payment 2 - August 14, 2015 Grant 2 - August 17, 2015 (3-day drift starts) Payment 3 - September 13, 2015 Grant 3 - September 19, 2015 Payment 4 - October 13, 2015 Grant 4 - October 22, 2015 Payment 5 - November 12, 2015 Grant 5 - November 24, 2016 Payment 6 - December 12, 2015 Grant 6 - December 27, 2015 Payment 7 - January 11, 2016 Grant 7 - January 29, 2016 Payment 8 - February 10, 2016 Grant 8 - March 2, 2016 Payment 9 - March 11, 2016 Grant 9 - April 4, 2016 Payment 10 - April 10, 2016 Grant 10 - May 7, 2016 Payment 11 - May 10, 2016 Grant 11 - June 6, 2016 (3-day drift stopped) Payment 12 - June 9, 2016 Grant 12 - June 9, 2016 (Grant date reset) Edited May 23, 2016 by DarthDymond Link to comment Share on other sites More sharing options...
IanArgent Posted May 23, 2016 Share Posted May 23, 2016 How would it require an extra grant? You'd have one really short window between two of the grants, but not an extra one. Don't particularly care whether or not they do it, I'm happy that the drift has been stopped, but they could do it without a problem. You're going to make me do math, aren't you? Because my assertion does need some math behind it, and I did some assumptions that, in retrospect, seem a little dodgy. A little bit of excel manipulation later, and ... There's some very curious thing in my Cartel Coin ledger. I received my first subscriber grant 12 January 2013. In Feb-Apr 2013, Mar 2014, and Apr-May 2015, there's an "anomalous" delay in receiving my grant that nets out to 3, 4, and 3 days later. OTOH, those are also around the dates I converted from monthly, to 60 days, to to 180 days (easily spotted as my grant values changed on the "delayed" grants for 2013 and 2014) and I know I also had a payment processing issue (forgot to update my billing info) somewhere in there, which would explain the 2015 delay. So I'm not going to call shenanigans on that. There's further complications because I accumulated a week of "free" sub time from referrals along the way as well; That bumped my rebill date in 2015 from 10 September to 17 September. But, didn't affect my grant date, which remained 10 September 2015 - so my grant date and my bill date were already out of sync the next month, when the 33 day grant cycle starts - my first 33-day delay after August is for October's grant. Dates from this point written American Style, mm/dd/yyyy, because I don't feel like converting in my head any more from the dates excel is showing me Anyway, my next billing date is 9/11/2016 - so using that to calculate my values for what would happen is they "reset" me to my billing date, I wouldn't get a 13th grant this year, but would next year. Someone whose billing date is 9/01/2016 would get a 13th grant this year, but I think they ought to have. So the answer is a very star wars one of "it depends on your point of view." Depending on when I set my window, I could theoretically make a case that I should have, or have had a 13th grant in 2015, 2016, or 2017; though the 2015 13th grant would have required me to not have changed the way I paid, twice, and not have screwed up the rebill. It all comes out in the wash, one way or another, as long as the grant arrives < 30 days after the billing date. OTOH, a reset of grant date to billing date would likewise come out in the wash as well. Also, it looks like there's some weirdness in grant dates if you picked up "free" weeks from referrals, or if you change your billing cadence. Link to comment Share on other sites More sharing options...
IanArgent Posted May 23, 2016 Share Posted May 23, 2016 tl;dr - resetting the grant date to what it was prior to this issue probably won't matter in the long run, but figuring out what that should be is a lot harder than it looks Link to comment Share on other sites More sharing options...
xkcurtisx Posted May 30, 2016 Share Posted May 30, 2016 The bad thing about this is, most people who have been complaining will be too embarrassed to post now (no-one likes admitting they were wrong, especially when they were so vehement with their accusations). So this thread will probably just slide off into oblivion, and we won't get confirmation that they are now receiving their rewards as normal. We WILL hear every time it's even a day late, though. Guess that's just the way with internet forums. 2013/10/10 (30 days after the start of my EU account) 2013/11/12 (33 day cycle) (+3 days) 2013/12/12 (30 day cycle) (+3 days) 2014/01/11 (30 day cycle) (+3 days) 2014/02/10 (30 day cycle) (+3 days) 2014/03/12 (30 day cycle) (+3 days) 2014/04/11 (30 day cycle) (+3 days) 2014/05/11 (30 day cycle) (+3 days) 2014/06/10 (30 day cycle) (+3 days) 2014/07/10 (30 day cycle) (+3 days) 2014/08/09 (30 day cycle) (+3 days) 2014/09/08 (30 day cycle) (+3 days) 2014/10/08 (30 day cycle) (+3 days) 2014/11/07 (30 day cycle) (+3 days) 2014/12/07 (30 day cycle) (+3 days) 2015/01/07 (31 day cycle) (+4 days) 2015/02/06 (30 day cycle) (+4 days) 2015/03/08 (30 day cycle) (+4 days) 2015/04/07 (30 day cycle) (+4 days) 2015/05/07 (30 day cycle) (+4 days) 2015/06/07 (31 day cycle) (+5 days) 2015/07/07 (30 day cycle) (+5 days) 2015/08/07 (31 day cycle) (+6 days) 2015/09/07 (31 day cycle) (+7 days) 2015/10/10 (33 day cycle) (+10 days) 2015/11/12 (33 day cycle) (+13 days) 2015/12/15 (33 day cycle) (+15 days) 2016/01/17 (33 day cycle) (+18 days) 2016/02/19 (33 day cycle) (+21 days) 2016/03/23 (33 day cycle) (+24 days) 2016/04/25 (33 day cycle) (+27 days) 2016/05/25 (30 day cycle)(+27 days) As per promised here is the update. In fact this month i got it on time. However i still want to point out that right now im 27 days behind. Link to comment Share on other sites More sharing options...
TrishaSW Posted June 23, 2016 Share Posted June 23, 2016 (edited) I've noticed this discrepancy also. The rewards should be given on or near your sub payment/bill date. Here is the entire history of mine. It's pretty regular with the sub payment date, but then it starts going way off around August of 2015. Left side: Sub billed/payment date - Right side: Sub Cartel Coin Reward date 01-03-14 - 01-03-14 02-03-14 - 02-03-14 03-05-14 - 03-05-14 04-04-14 - 04-06-14 05-04-14 - 05-06-14 06-03-14 - 06-05-14 Unsub/Resub 12-23-14 - 12-23-14 01-23-15 - 01-22-15 02-22-15 - 02-21-15 03-22-15 - 03-22-15 xpak 30 day sub - 04-23-15 05-23-15 - 05-24-15 06-22-15 - 06-22-15 07-22-15 - 07-22-15 08-21-15 - 08-24-15 (things started going way off) 09-20-15 - 09-26-15 10-20-15 - 10-29-15 11-19-15 - 12-01-15 (What happened to nov?) 12-19-15 - 01-03-16 01-18-16 - 02-05-16 02-17-16 - 03-09-16 03-18-16 - 04-11-16 04-17-16 - 05-11-16 05-16-16 - 06-10-16 <-- as of this point, I have lost ONE month's worth of CCs) 6-16-16 - So if I read this correctly. I've now lost one month of cartel coin rewards. If my sub cartel coin reward continues as is, the next reward will most likely be after my 5-16-16 payment, which does mean I will have lost ONE month’s worth of cartel coin rewards. I updated my information. So as of right now, I've lost one month's worth of CC grant. I don't see why it would be so hard that they couldn't just sync it up to give it to you the moment you get billed for your sub, because you KNOW that's never going to be late. Edited June 23, 2016 by TrishaSW Link to comment Share on other sites More sharing options...
CrazyCT Posted June 23, 2016 Share Posted June 23, 2016 I updated my information. So as of right now, I've lost one month's worth of CC grant. I don't see why it would be so hard that they couldn't just sync it up to give it to you the moment you get billed for your sub, because you KNOW that's never going to be late. Your figures are a little off - you can't count the same day twice. If you take your subscription up till the 20th, for example, the next month won't start till the 21st. You don't include the 20th in last month AND this month. Link to comment Share on other sites More sharing options...
TrishaSW Posted June 23, 2016 Share Posted June 23, 2016 Your figures are a little off - you can't count the same day twice. If you take your subscription up till the 20th, for example, the next month won't start till the 21st. You don't include the 20th in last month AND this month. I got the last dates of cartel coin reward and my sub renewal mixed up. I don't understand what you mean by counting the same day twice. Still, they delayed the cartel rewards by days each time resulting in almost a month lost. Link to comment Share on other sites More sharing options...
IanArgent Posted June 23, 2016 Share Posted June 23, 2016 I got the last dates of cartel coin reward and my sub renewal mixed up. I don't understand what you mean by counting the same day twice. Still, they delayed the cartel rewards by days each time resulting in almost a month lost. How much of that month's delay is from July 2015 onwards? Because that's what this was about. (I went and pored through my own ledger a while back, and discovered 1 unexplainable discrepancy prior to that date. The other 2-3 I could explain by either my subscription changing or a gap in sub of a day or two when I forgot to rebill, but I really had to think about it) Link to comment Share on other sites More sharing options...
TrishaSW Posted June 23, 2016 Share Posted June 23, 2016 (edited) How much of that month's delay is from July 2015 onwards? Because that's what this was about. (I went and pored through my own ledger a while back, and discovered 1 unexplainable discrepancy prior to that date. The other 2-3 I could explain by either my subscription changing or a gap in sub of a day or two when I forgot to rebill, but I really had to think about it) I have had uninterrupted billing since Dec 2014 Sub billed date - CC reward date = days off from billing date 01-03-14 - 01-03-14 = 0 days off 02-03-14 - 02-03-14 = 0 days off 03-05-14 - 03-05-14 = 0 days off 04-04-14 - 04-06-14 = 2 days off 05-04-14 - 05-06-14 = 2 days off 06-03-14 - 06-05-14 = 2 days off unsubscribe period 12-23-14 - 12-23-14 = 0 days off 01-23-15 - 01-22-15 = -1 day off 02-22-15 - 02-21-15 = -1 day off 03-22-15 - 03-22-15 = 0 day off xpak 30 day sub - 04-23-15 = 0 day off 05-23-15 - 05-24-15 = 1 day off 06-22-15 - 06-22-15 = 0 day off 07-22-15 - 07-22-15 = 0 day off 08-21-15 - 08-24-15 = 3 day off 09-20-15 - 09-26-15 = 6 days off 10-20-15 - 10-29-15 = 9 days off 11-19-15 - 12-01-15 = 12 days off 12-19-15 - 01-03-16 = 15 days off 01-18-16 - 02-05-16 = 18 days off 02-17-16 - 03-09-16 = 21 days off 03-18-16 - 04-11-16 = 24 days off 04-17-16 - 05-11-16 = 24 days off 05-16-16 - 06-10-16 = 25 days off 06-16-16 – (not going to get this month’s cc reward till next month) At the beginning, you can see, they were issued on the subscription billing day, day before or day after. August 2015 is when the problem showed up with it being routinely 3 days off from the last CC grant.... which is different that what they had been doing before (rewarding on/near bill date) I understand that they said it could be +/- 3 days. But that should be and had been based on billing date... but for some reason it became the last CC reward date. So it get's pushed back further and further and further, to where now I'm 25 days OFF from where it SHOULD be; therefore... 1 month lost CC reward. I know that this thread is like beating a dead horse and some of us will never agree that this is a problem and that they still have not made it right. Edited June 23, 2016 by TrishaSW added more billing dates Link to comment Share on other sites More sharing options...
IanArgent Posted June 23, 2016 Share Posted June 23, 2016 25 days OFF from where it SHOULD be; therefore... 1 month lost CC reward. 25 days < 30 days. The sub reward still falls in the "paid-for" 30-day period. I've said a couple of times that it would be a nice gesture for them to reset the grant date to the bill date. But until grant date < 30 days from the bill date, they are technically holding up their end. Link to comment Share on other sites More sharing options...
TrishaSW Posted June 23, 2016 Share Posted June 23, 2016 25 days < 30 days. The sub reward still falls in the "paid-for" 30-day period. I've said a couple of times that it would be a nice gesture for them to reset the grant date to the bill date. But until grant date < 30 days from the bill date, they are technically holding up their end. Ok, that sounds right then. I'm just so aggravated. They should just true it up like you suggest and reset the grant date with everyone's billing date and that would solve it. Link to comment Share on other sites More sharing options...
IanArgent Posted June 23, 2016 Share Posted June 23, 2016 Ok, that sounds right then. I'm just so aggravated. They should just true it up like you suggest and reset the grant date with everyone's billing date and that would solve it. I'm not thrilled by it, but I'm not going to say they broke the bargain when they only bent it. Now that they're back to every 30 days, it really doesn't matter any more. Because of a referral link click and some other promos, my grant date wouldn't line up with my bill date anyway, even if they hadn't had the issue. Link to comment Share on other sites More sharing options...
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