wraithrisen Posted February 23, 2016 Share Posted February 23, 2016 I did not receive my code either. Just got off the phone with support. They verified I was subscribed and opted in by the 14th. So I just wanted to put my name on the list of those that did not get their codes. Link to comment Share on other sites More sharing options...
wraithrisen Posted February 23, 2016 Share Posted February 23, 2016 It's kind of embarrassing that so many players deleted the email that had the codes. I did not delete any emails and did not get the code. Nor is it in the trash. Link to comment Share on other sites More sharing options...
Dalagante Posted February 23, 2016 Share Posted February 23, 2016 (edited) I never got an email. I don't delete my emails. I always check spam folder etc everyday. Edited February 24, 2016 by Dalagante Link to comment Share on other sites More sharing options...
wraithrisen Posted February 23, 2016 Share Posted February 23, 2016 So I found the email. I am using Gmail. I searched for this phrase "Chapter 10 and Firebrand are here". It found the email. However, It is not in my inbox, the trash, or the spam folder. I actually have no idea where Google is filtering it to. The ONLY way to see it is to use that search. Link to comment Share on other sites More sharing options...
Mazalyn Posted February 24, 2016 Share Posted February 24, 2016 (edited) Yep, Gmail is putting it somewhere completely unknown Edited February 24, 2016 by Mazalyn Link to comment Share on other sites More sharing options...
wraithrisen Posted February 24, 2016 Share Posted February 24, 2016 Yep, Gmail is putting it somewhere completely unknown Yeah, it is very strange. I cannot find it in any folders. The only way to see it is by using the search string. Link to comment Share on other sites More sharing options...
MrDSilver Posted February 24, 2016 Share Posted February 24, 2016 Still not received my email Link to comment Share on other sites More sharing options...
Jerqa Posted February 24, 2016 Share Posted February 24, 2016 I have not received an email with my cartel coin code either. Link to comment Share on other sites More sharing options...
BleysTCS Posted February 24, 2016 Share Posted February 24, 2016 Now, with all of that being said, I am looking into a few things: Was the email sent to everyone who qualified.Were there any errors during sending, that caused some people to be missed.Did any other issues occur during the process which caused some people to be missed. I've been through spam folders with a fine-toothed comb and can confirm that I still have not received the email. Link to comment Share on other sites More sharing options...
darkelven Posted February 24, 2016 Share Posted February 24, 2016 still waiting.. omg its really annoying Link to comment Share on other sites More sharing options...
Johnycat Posted February 24, 2016 Share Posted February 24, 2016 So I found the email. I am using Gmail. I searched for this phrase "Chapter 10 and Firebrand are here". It found the email. However, It is not in my inbox, the trash, or the spam folder. I actually have no idea where Google is filtering it to. The ONLY way to see it is to use that search. Amongst other search options, have now tried this too... thanx for the suggestion, but alas... NO email. J Link to comment Share on other sites More sharing options...
personalhyuni Posted February 24, 2016 Share Posted February 24, 2016 I did not receive my code. Link to comment Share on other sites More sharing options...
JimG Posted February 24, 2016 Share Posted February 24, 2016 Definitely check your spam folder. I have never had a SWTOR email go to spam in over 4 years but this one did for some reason. Also, tacking into onto the newsletter email was a poor idea.....I just about deleted the email thinking that is all it was. Link to comment Share on other sites More sharing options...
the_lohmanns Posted February 24, 2016 Share Posted February 24, 2016 (edited) I have not. Found email. had to search "Chapter 10 and Firebrand are here" Edited February 24, 2016 by the_lohmanns Found Link to comment Share on other sites More sharing options...
BetaKiller Posted February 24, 2016 Share Posted February 24, 2016 I have not yet received the code, my last received email was the one in january. Link to comment Share on other sites More sharing options...
Scorpinoxious Posted February 24, 2016 Share Posted February 24, 2016 Checked mail, no email concerning cartel coins. Thank you for checking. Link to comment Share on other sites More sharing options...
khsolo Posted February 24, 2016 Share Posted February 24, 2016 no email yet Link to comment Share on other sites More sharing options...
LonelyWookiee Posted February 24, 2016 Share Posted February 24, 2016 Contact customer support if you haven't received it yet. I recommend calling them for a faster response. Link to comment Share on other sites More sharing options...
Johnycat Posted February 24, 2016 Share Posted February 24, 2016 Contact customer support if you haven't received it yet. I recommend calling them for a faster response. Noted that several people have posted they too contacted CS... and none have indicated that they have had any type of successful resolution? Have you had a different experience - is CS prepared to resolve this now, if we call? J Link to comment Share on other sites More sharing options...
JayIre Posted February 24, 2016 Share Posted February 24, 2016 (edited) I have yet to receive mine. If BioWare had simply granted the CC (in-game) to ALL current subscribers then there would have been no issue. Instead they tried to make it a marketing ploy by attaching Chapter 1 codes for us to distribute to try to get some of the F2P people to FINALLY start subscribing. If they have leveled a character to 60 and still have not subscribed then I think that it is a safe bet that they never intend to. Giving them more free access will not change their minds. Stop putting more effort into trying to convert people to subscribe and just focus on making a better game and maybe they will. Stop giving them more for free and start taking away some of the privileges that they already have (like being able to troll in general chat and send mail [ particularly for bots]) and they will either quit or subscribe...either way it is a win/win for those of us that do spend our money to support this game. Edited February 24, 2016 by JayIre spelling correction Link to comment Share on other sites More sharing options...
devincor Posted February 24, 2016 Share Posted February 24, 2016 I have been away for awhile. I just went thru all my email. I did not receive the message either. Link to comment Share on other sites More sharing options...
XeniasLatin Posted February 24, 2016 Share Posted February 24, 2016 (edited) I have recieved my monthly subscription coins but not the promotional coins. Seems to me that those of us who were opted in BEFORE the promotion are having the most trouble. Edited February 24, 2016 by XeniasLatin Link to comment Share on other sites More sharing options...
DarthYutz Posted February 24, 2016 Share Posted February 24, 2016 I did in fact receive my offer. I found it buried in my promotional folder. Thanks! Link to comment Share on other sites More sharing options...
Dantewilliamspar Posted February 24, 2016 Share Posted February 24, 2016 Hey folks, I wanted to let all of you know that we are looking into the emails. For starters, here are a few things you should look for. As always, make sure to check all of your email folders, including spam, promotions, etc. The subject line of the email is either "A Familiar Face Joins Your Team - Play Chapter 10 Now!" or "Chapter 10 and Firebrand are here - Play Now!". I know of some users who deleted the email thinking it was just our normal newsletter, but your codes were contained in those emails. Now, with all of that being said, I am looking into a few things: Was the email sent to everyone who qualified.Were there any errors during sending, that caused some people to be missed.Did any other issues occur during the process which caused some people to be missed. I have been going through this thread to verify that users were properly identified. As an example, Mutiny, the OP of this thread. I can see that you qualified for the email, and are on the list of people who received emails. So now I am checking on our side to ensure that users like you were in fact properly sent their email. I will let you know what I find out! -ericSo basically if we deleted the email we're screwed? Thanks a lot. Link to comment Share on other sites More sharing options...
dr_mike Posted February 24, 2016 Share Posted February 24, 2016 (edited) Noted that several people have posted they too contacted CS... and none have indicated that they have had any type of successful resolution? Have you had a different experience - is CS prepared to resolve this now, if we call? J Not all of us are in a position to call. I went through with this with an issue previously that was never resolved. Their phone bank won't accept TTY calls. I forwarded this issue on to Eric but never received a follow up. edit: Just to clarify, no I haven't received my coins either. Edited February 24, 2016 by dr_mike Link to comment Share on other sites More sharing options...
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