darkelven Posted February 22, 2016 Share Posted February 22, 2016 (edited) still no email.. checking trash folder, spam folder nope nope nope.. basic inf. checked Sign up to receive Star Wars™: The Old Republic™ updates by email. I'm waiting with patience Edited February 22, 2016 by darkelven Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted February 22, 2016 Dev Post Share Posted February 22, 2016 Hey folks, I wanted to let all of you know that we are looking into the emails. For starters, here are a few things you should look for. As always, make sure to check all of your email folders, including spam, promotions, etc. The subject line of the email is either "A Familiar Face Joins Your Team - Play Chapter 10 Now!" or "Chapter 10 and Firebrand are here - Play Now!". I know of some users who deleted the email thinking it was just our normal newsletter, but your codes were contained in those emails. Now, with all of that being said, I am looking into a few things: Was the email sent to everyone who qualified.Were there any errors during sending, that caused some people to be missed.Did any other issues occur during the process which caused some people to be missed. I have been going through this thread to verify that users were properly identified. As an example, Mutiny, the OP of this thread. I can see that you qualified for the email, and are on the list of people who received emails. So now I am checking on our side to ensure that users like you were in fact properly sent their email. I will let you know what I find out! -eric Link to comment Share on other sites More sharing options...
Legolose Posted February 22, 2016 Share Posted February 22, 2016 (edited) I think I'm just going to give up everyone I know has their code its almost over 3 days since they started giving them out and still not a damn thing,,,, Edited February 22, 2016 by Legolose Link to comment Share on other sites More sharing options...
Greendragonbc Posted February 22, 2016 Share Posted February 22, 2016 Nope, I haven't received the email yet. Link to comment Share on other sites More sharing options...
ThatFireGuy Posted February 22, 2016 Share Posted February 22, 2016 It's my first forum post, but mark me down as not receiving the email either. Checked all the folders, searched, manually went through them, etc. The last email I found from BW was in January, for what it's worth. Subbed and opted in to start with, but went in and unchecked the email opt in box, saved, and rechecked the box and saved again. Still shows I'm opted in on my end. Thanks for looking into this... Link to comment Share on other sites More sharing options...
AlCiao Posted February 22, 2016 Share Posted February 22, 2016 I've also not received an email yet. I've been checking Spam and Promotional folders too, and I haven't deleted any mails from SWTOR/Bioware/EA, not having gotten any at all. Thanks for looking into this Link to comment Share on other sites More sharing options...
Nexstdark Posted February 22, 2016 Share Posted February 22, 2016 No code for me as well. Have checked my mail, spam and trash folder included... last mail I got from Swtor was my monthly CC grant. Link to comment Share on other sites More sharing options...
JasonThDi Posted February 22, 2016 Share Posted February 22, 2016 I haven't received my email yet, and I checked all my email addresses. Link to comment Share on other sites More sharing options...
Tupp Posted February 22, 2016 Share Posted February 22, 2016 Thank you for looking into this. I have been subscribed to receive emails since the game launched and this is the first time I have not gotten a newsletter. Link to comment Share on other sites More sharing options...
Skondy Posted February 22, 2016 Share Posted February 22, 2016 Hey folks, I wanted to let all of you know that we are looking into the emails. For starters, here are a few things you should look for. As always, make sure to check all of your email folders, including spam, promotions, etc. The subject line of the email is either "A Familiar Face Joins Your Team - Play Chapter 10 Now!" or "Chapter 10 and Firebrand are here - Play Now!". I know of some users who deleted the email thinking it was just our normal newsletter, but your codes were contained in those emails. Now, with all of that being said, I am looking into a few things: Was the email sent to everyone who qualified.Were there any errors during sending, that caused some people to be missed.Did any other issues occur during the process which caused some people to be missed. I have been going through this thread to verify that users were properly identified. As an example, Mutiny, the OP of this thread. I can see that you qualified for the email, and are on the list of people who received emails. So now I am checking on our side to ensure that users like you were in fact properly sent their email. I will let you know what I find out! -eric I still have not received the email. Link to comment Share on other sites More sharing options...
Genicia Posted February 22, 2016 Share Posted February 22, 2016 I didn't get mine either. Link to comment Share on other sites More sharing options...
Rappeldrache Posted February 22, 2016 Share Posted February 22, 2016 No email here, too. Link to comment Share on other sites More sharing options...
Iiyria Posted February 22, 2016 Share Posted February 22, 2016 I have not received my coins I'm subbed for the next 6 months and have been opted in for emails since launch Link to comment Share on other sites More sharing options...
troywahl Posted February 22, 2016 Share Posted February 22, 2016 Hey folks, I wanted to let all of you know that we are looking into the emails. For starters, here are a few things you should look for. As always, make sure to check all of your email folders, including spam, promotions, etc. The subject line of the email is either "A Familiar Face Joins Your Team - Play Chapter 10 Now!" or "Chapter 10 and Firebrand are here - Play Now!". I know of some users who deleted the email thinking it was just our normal newsletter, but your codes were contained in those emails. Now, with all of that being said, I am looking into a few things: Was the email sent to everyone who qualified.Were there any errors during sending, that caused some people to be missed.Did any other issues occur during the process which caused some people to be missed. I have been going through this thread to verify that users were properly identified. As an example, Mutiny, the OP of this thread. I can see that you qualified for the email, and are on the list of people who received emails. So now I am checking on our side to ensure that users like you were in fact properly sent their email. I will let you know what I find out! -eric I wasn't sure if you were looking at them in this thread or what? I was subscribed and opted in to the first 2 since launch and the last one when the promotion came out. I did not receive my code and I have looked in all my folders and everything. I am a hotmail user so I don't know if that has any bearing or not? Link to comment Share on other sites More sharing options...
JediJuliusDavin Posted February 22, 2016 Share Posted February 22, 2016 Still no Email either. Link to comment Share on other sites More sharing options...
Legolose Posted February 22, 2016 Share Posted February 22, 2016 (edited) Well I went in game and summited a ticket about not getting the code and I just got an e-mail tell me to call customer service so I know I'm set up right because I just got that,, I just don't think they sent it out.. Edited February 22, 2016 by Legolose Link to comment Share on other sites More sharing options...
ZanyaCross Posted February 22, 2016 Share Posted February 22, 2016 I found my code, if you have G-Mail like I do then check under the "promotions" tab. I was looking in my regular inbox and didn't see anything. Just found the promotions tab and all of a sudden I see dozens of newsletters, all probbaly with expired codes. >_< Link to comment Share on other sites More sharing options...
SnEaKyMan Posted February 22, 2016 Share Posted February 22, 2016 No email here. Link to comment Share on other sites More sharing options...
Legolose Posted February 22, 2016 Share Posted February 22, 2016 I found my code, if you have G-Mail like I do then check under the "promotions" tab. I was looking in my regular inbox and didn't see anything. Just found the promotions tab and all of a sudden I see dozens of newsletters, all probbaly with expired codes. >_<This has been stated several times like we stated before its nothing on are end they just haven't sent it to us.. Link to comment Share on other sites More sharing options...
Yoghoo Posted February 22, 2016 Share Posted February 22, 2016 Also didn't receive my mail yet. Checked all folders (including spam and trash). Was sub (almost continuous since launch) and subscribed to the newsletter (probably already during/before launch in 2011). Link to comment Share on other sites More sharing options...
Nuffmeister Posted February 22, 2016 Share Posted February 22, 2016 (edited) No email received here either. The last email I got was my CC monthly on the 16th. I have kept all emails / spam since the emails were supposedly all sent out and have not received it. I have had the email box ticked since account creation. Edited February 22, 2016 by Nuffmeister Link to comment Share on other sites More sharing options...
Belaas Posted February 22, 2016 Share Posted February 22, 2016 No email received yet. I have checked everyone folder since the 14th. Link to comment Share on other sites More sharing options...
Rhyn Posted February 22, 2016 Share Posted February 22, 2016 I have checked all my Email folders and have not received my code yet. The last email I received was my monthly CC grant. Link to comment Share on other sites More sharing options...
Lovesmile Posted February 22, 2016 Share Posted February 22, 2016 I also have not received any mail! Link to comment Share on other sites More sharing options...
darkelven Posted February 22, 2016 Share Posted February 22, 2016 Hey folks, I wanted to let all of you know that we are looking into the emails. For starters, here are a few things you should look for. As always, make sure to check all of your email folders, including spam, promotions, etc. The subject line of the email is either "A Familiar Face Joins Your Team - Play Chapter 10 Now!" or "Chapter 10 and Firebrand are here - Play Now!". I know of some users who deleted the email thinking it was just our normal newsletter, but your codes were contained in those emails. Now, with all of that being said, I am looking into a few things: Was the email sent to everyone who qualified.Were there any errors during sending, that caused some people to be missed.Did any other issues occur during the process which caused some people to be missed. I have been going through this thread to verify that users were properly identified. As an example, Mutiny, the OP of this thread. I can see that you qualified for the email, and are on the list of people who received emails. So now I am checking on our side to ensure that users like you were in fact properly sent their email. I will let you know what I find out! -eric going to be a paranoiac checking mail every half a hour **** im mad Link to comment Share on other sites More sharing options...
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