KakashiHataka Posted December 10, 2013 Share Posted December 10, 2013 I am unable to get past the screen after the log in screen, it tries to load several times then it drops to the task bar requiring me to use alt-ctrl-del to quit loading Link to comment Share on other sites More sharing options...
Bstr Posted December 10, 2013 Share Posted December 10, 2013 There is a Customer Service section of these forums. At the top there, there are some troubleshooting guides. You might want to try this one: http://www.swtor.com/community/showthread.php?t=498597#4 Also, if you have an AMD card, this is a known issue that will be fixed tomorrow: Hey folks! I wanted to let you know that we are still working on a fix for the AMD issue. Our current plan is that by tomorrow we will have a very small patch for folks to download which looks promising to address some of the issues you are experiencing. There will not be a maintenance required, you will just need to restart your game. There is a slight chance it could happen by end of day today but expect that it will be tomorrow. I will post more information on it when it gets close. -eric Link to comment Share on other sites More sharing options...
The_Grand_Nagus Posted December 11, 2013 Share Posted December 11, 2013 (edited) I recommend canceling your sub and filling out the cancelation form. After you do that, see if you can find a fix here on the forums. If you can, great. You can resub and have lost nothing. If you cant, then there is no need to pay for something you cant play, and your cancelation form will get their attention better than a thread on the forum. Having said all that, if you are already playing this game, then they do something to their game that stops it from working on your computer, you are not obligated to spend your own free time trying to fix their mistake. There is absolutely nothing wrong with refusing to give them any more of their money until they take the action to fix what they broke. Edited December 11, 2013 by The_Grand_Nagus Link to comment Share on other sites More sharing options...
DarthMaulUK Posted December 11, 2013 Share Posted December 11, 2013 I am unable to get past the screen after the log in screen, it tries to load several times then it drops to the task bar requiring me to use alt-ctrl-del to quit loading Update your graphic card drivers Link to comment Share on other sites More sharing options...
GythralSWTOR Posted December 11, 2013 Share Posted December 11, 2013 Update your graphic card drivers 13.9 & the 13:11 beta drivers do not fix the problem, please please stop posting useless info! Link to comment Share on other sites More sharing options...
Bstr Posted December 11, 2013 Share Posted December 11, 2013 13.9 & the 13:11 beta drivers do not fix the problem, please please stop posting useless info! Those do not, but updating NVidia drivers that are over 2 years old do fix the OP's problem. We still do not know the OP's video card yet. BTW, the AMD issue should be fixed now. Link to comment Share on other sites More sharing options...
DarthMaulUK Posted December 11, 2013 Share Posted December 11, 2013 13.9 & the 13:11 beta drivers do not fix the problem, please please stop posting useless info! Hence why they are called BETA. Stop posting useless pointless drivel Link to comment Share on other sites More sharing options...
GythralSWTOR Posted December 11, 2013 Share Posted December 11, 2013 Hence why they are called BETA. Stop posting useless pointless drivel Sorry but you're info. is useless 13.9 is the current official release 13.11 beta is a beta build the is coincident with the patch that broke SWTOR! The best advice is to allow today's SWTOR patch and see if that fixes the problem, if it does not post a DXdiag in the relevant CS thread Link to comment Share on other sites More sharing options...
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