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Friend in need!


cptturnip

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My friend is a F2P i'm a sub I have been seeing error 16 posted on the forums alot if any admin sees this my friend needs an email back so here are his details:

 

Name: Shonkj

Server: Tomb of freedon nadd

 

Please assist my friend he was planning on getting sub but this might drift him away, I nor the Bioware staff would like to lose another player.

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Post this in the customer service forum on Monday (they are back then), I have heard that sometime creating an EA account with a different email address and then updating the swtor account to this email has solved the issue for some.

 

Different Email provider may also be helpful.

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If your friend is using Google Chrome, that may be his problem. SWTOR and Google Chrome have a notorious history of bugs. When I first subscribed Chrome always redirected me to the homepage after I put in my credit card info and it was not until I tried Internet explorer that I was finally able to get it to work. You can always call in for customer support as well, It's not a very long wait and I found the representatives there quite helpful on several occasions. They can probably even open up your friend's account and add an email address for him if you call in.
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