Customer Support Quality

[crazyjeffy]

Hey All

 

I was locked out of my account for some time because I had forgotten how I spelled one of my security answers.

 

So I begrudgingly called them up, fearing what people on the people on this forum say about customer support.

 

Heres what happened:

1. Language Prompt

2. Account/Technical/other prompt (I chose account, naturally)

3. Security/Character problems/other stuff prompt(I chose security)

4. Hacked/phished/other/CSRep (I picked CSRep)

 

And from there I was put in queue. I opened my phone to return some texts because I thought it'd be a hella long wait. Boy was I wrong.

 

I wasn't in queue for 10 seconds. So bla bla he said hello, asked for my name and email (usual stuff) and a security question. So I answered his questions and he asked what my problem was.

 

When I explained my predicament, he asked me what it was to verify, then he told me how I had spelled it. Simple as that.

 

So I don't see why everyone fusses over customer support >.> It was extremely fast and extremely helpful.

 

Thanks, Alvin@SWTOR

[Begginbits]

I agree, i had to do it for the same reason and it was extremely fast.

[Fixiooo]

Now try it in-game.

[Skoobie]

Now try it in-game.

 

What's your point?

 

I submitted a ticket in game, a couple of days later it was answered.

 

Exactly what I expected.