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Seth_Ruedo

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Everything posted by Seth_Ruedo

  1. Logged on last night, enabled the LFG tool for only FPs - got setup in a group in about 5 - 10 min, had a great run on Battle of Ilum. I echo the posts of others, I've been here since early access and there are many FPs I have yet to do, as it's been just to hard to get a PUG together - this tool is a fabulous step forward. I'm looking forward to using it more!
  2. Love Podcasts - Especially Audio for my commutes. To that end, can we get it ala RSS?
  3. I appreciate the gesture and think it is a positive step. Forgive me if I remain a little gun shy – as soon as I got my pre-1.2 and 1.2 patches downloaded this evening I’m making a backup / rollback directory of the install now. Please work diligently to see this does not strike anyone else in the future.
  4. Yes - I have made the determination that Ms. Berryman is an unreliable source and therefore I will not accept any future correspondence from her regarding SWTOR as valid until it can be verified independently. No – I do not think that I was lied to. I never said that. If you have issue with ChunkyThunder’s comments on the bottom of page 4 - http://www.swtor.com/community/showthread.php?t=401973&page=4 whom Mr. Reid was responding too – I suggest you take it up with him. I continue to state that the information provided yesterday was not true and accurate - that alone is my issue. If it is a lie, I am not, have never said – others have. I only contend that the certainty of whether this is a lie or not is not settled in some peoples mind – but I’m not championing that fight. So one last time - No, I do not feel lied to, but was the information forwarded false? Yes it was. Call that what you want, I call it wrong, untrue, inaccurate, etc.
  5. GamewizX - After 20 years in the IT industry in many different capacities I am well aware that Ms. Berryman is not at fault for the break down on the implementation side of the house that pushed the faulty patch – please read – I never once insinuated that. I stand my ground that the information was in fact false, and as the one who conveyed it I choose to no longer accept her as a reputable source of information. As to your comment about the semantics of a lie – I said that is in fact open to debate and interpretation (Please recall it was never me that said it was a lie, that was Mr. Reid’s response to an earlier comment.) So please do not insult my ability to differentiate. Hawc – I agree with all your comments – that is not in dispute. Please re-read my post I have not accused Ms. Berryman or Mr. Reid of being responsible for the failure. I am simply unable to rely on Ms. Berryman to rely accurate data from this point on. Do I suspect that they as well as the rest of the CSR team are frustrated by this – I would imagine so, but that does not change the fact that they have responded with factually inaccurate information.
  6. I was able to contact support this morning around 7:45 AM CST - at that time they were in the process of "rebooting" their systems and could not support me - they said just let the download run and then call back in 30 minutes and I could work with them to send in my logs for further help. So whatever, fine - I let my download continue, and went on to some other issues. At 10:50 Am CST (now 6 Gigs to go on my download) I figured I would call support again and see if they had any update or if I could get some help. Once you navigate thru the voice mail system, I received a loop recording saying that all the support systems are down and I should call back later. I am really trying to stay calm and understanding of the difficulties that Bioware is having with this patch; but honestly I have no faith left in any statements from Allison Berryman, Steven Reid or the CSR team on phone support. I'm not screaming for compensation - as I know that will not likely be granted. I simply acknowledge I'll have to take personal responsibility for BW's ineptitude with the patching system. Since I'm not a fan of volume shadow copy on my local system I will have to maintain my own version control system of the SWTOR client from this day forward so I’ll have the ability to roll back to known good copy, the next time this level of failure occurs. As the old axiom says, “Fool me once - shame on you, Fool me twice shame on me.” The really sad part is that's what my enjoyment of this recreational activity has become, an extension of troubleshooting and IT management - akin to my day job. I'm able and willing to do this, but I have to wonder how many others will simply give up in frustration. And my final take away is don't trust Allison Berryman – end of story. Ms Berryman provided false information. Steven Reid, you can argue the semantics if it is a “lie” or not all day long, you can claim it was in good faith or not, this does not negate the fact that the information provided by a Bioware official was factually inaccurate. And to the point not just inaccurate but patently opposite of the actual truth. So in closing – I will continue to try and contact support to see if they have any intention or capacity to assist. I will poke along with my slow download in hopes that at some point I receive a working “Patch” (remember I now can only trust my own observations and must suspect all Bioware information to be corruptible and or erroneous.) And if at some point I am able to access the game again – I will then self-maintain versions of the game I can fall back on. Just my experience so far – hope better things for each of you.
  7. I logged in this morning and was hoping to just get going - I was one of the "few" that had received the 1 gig patch yesterday and then just gave up patching the whole client - based on the recommendation of Allison in this thread. No joy, my client resumed the 11Gig download. I then called support, and was further disappointed to hear that the information that was provided yesterday was incorrect, and that I should just allow the whole download to proceed. I'm totally confused now - is anyone else experiencing this issue?
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