BioWare - "Lets introduce a new patch. Lets run it through PTS. Lets make sure we ignore all the bugs that people report. Lets make sure to leave all the bugs reported in the patch. Lets make sure to break the game. Lets bring the servers back online. Lets watch as our subscription numbers dwindle. Lets make sure the phone tech support agents are overwhelmed by callers (they don't work hard enough) and they don't speak English, so its best to give them some time to practice (oh wait, that doesn't work, oh well). Lets go to lunch and celebrate about our crappy job. Lets come back and touch ourselves in group cause we don't give a hoot about our players. Lets go and make a quick patch that solves literally nothing but allows people to log into our broken game. Lets make sure we do the same thing over again with 2.9!"