I would highly suggest that you change you notion of "the customer is always wrong" attitude to one of "what can I do to keep you as a customer." Part of what makes a game fun as an overall experience is feeling that you are valued. My experiences with Customer Service leave me with the impression that you really could care less. This is not a good impression to make on any customer and just a quick Google search informs me that I am by no means an anomaly. If you have some solid proof that someone is trying to scam you okay. Otherwise you should do the right thing and make the people that pay your salaries happy unless you don't want to keep you salary for long. Twenty five years ago I worked for Eddie Bauer in the CS department. Our trainers said it didn't matter what the customer was saying. It was better to lose a few dollars on one sale and make a customer for life (and probably some of their friends) than to make a couple of dollars on a sale and lose a customer (and probably some of their friends) for life. Twenty five years later EB is in the top 3 places where I spend my clothing dollars.

Top Ten Reasons 1-4 Loved KotOR 5-6 BW fanboy since Baldur's Gate 7-8 Played Sith Lords repeatedly just to get my Old Republic fix taken care of. 9-10 Its The Old Republic Top 5 reasons why I will probably quit 1-3 PVP Sorry but I don't think its the devs that are out of touch with the game. I think its a lot of subs that are out of touch with the game. I think you have a whole lot of ex-Wow and other ex-MMO players coming here and expecting what they are familiar with. But Bioware has always been about story line. Period. End of Story. To complain that there are only 4 areas where basically people go to hack and slash for credits and potential prizes is nonsensical to me. Why do you need more than 4? Warzones are the same boring routine everytime. The howls of complaint that came from this sector are absolultely insane. How should BW have handled it? They should have opened a small number PVP only servers and allowed anyone to transfer there. Then as those people left the game they would not have scuttled entire servers with them. I really dislike the focus that PVP has taken and how much the future of this game appears to be around that. 4. Flashpoints and Ops. Read the PVP notes above. I think the real social opportunity here was in the planetary heroics. It makes more sense to me to have in depth missions that are much more difficult and challenging on a planet level. I have done a couple of HM raids with my guild. Frankly third time through is just plan boring. See PVP notes above. 5. Storyline. I play for the story. I love this game for the story. The codex entries, the lore, the connections between items and characters that BW has so finely crafted. But at 50 when my character is at the height of power and accomplishment, the story is over. For me so is the game. I have 2 characters at 50 now. When I finish leveling the others I will probably move on. I need the story. I primarily play a Role Playing Game. I need a Role to play at 50 and this game just doesn't have it. PVP, FPs, Ops. means to me that I may as well be playing a FPS and the last one of those I bought was the original Call of Duty. Boring.

Actually I'll pipe in with a different take. Depends on what you want from the game. I am not into PVP at all. Flashpoints and Operations are more of a bonus. I play the game for the story, for the Star Wars story line for my character, which is why I have always played and preferred BW games. Until now that has been their forte. But I am faced with a choice. Play on a server with such a low population that I can't have access to the bonuses I want, or play on a server that is so ridiculously crowded that no real RPG experience is possible. I switched to a RP server to avoid the "your gay", "your mom", crowd. To me that is not social interaction and detracts from my game experience. I wanted KOTOR but on a grander scale. Bottom line is that if you are into the whole PVP and repeatedly doing the same quest then yes the game has been "invigorated" in that it is much easier to do now. If you are here for the story then we are back to square one. I left the server I was on (Dresdae Cantina) for an RP server because I didn't like the massive crowds. My RP server basically died so I went back to DC. By this point the pop there had dropped dramatically. Boils down to the squeaky wheel getting the grease. Everyone that is complaining is the whole PVP /Ops crowd. The game is now theirs. Lots of people, easy for the PVP que, easy to make FP groups for all the 50's that have no story line to follow. For those of us that wanted to play Star Wars, well we get to have three people on speeders run us over while we are fighting a mob cause that is kinda funny and social. Or have someone come in and take the crystal resource while you fight the mob that was by it because well that is social and fun. Now that my server was "transferred" I have a choice of playing single on a dead server or cancelling my sub. I think I will just go buy Mass Effect 3 and play single and let the PVPers have their game. It just isn't what this old KOTOR vet expected. My sub was cancelled today.

Having been a big fan of BW games since the late 90's I can say that TOR stands out as decidedly unlike BW. I smell that hand of EA in the background trying to $$$. This game is probably going to end up being a huge disappointment. I think there are two factors here. 1. BW games have always focused on story line. MMO players from what I have seen, and this in my first MMO really don't care that much about story line. The result is a great number of people rushing to 50 bypassing the story and then being bored. Frankly since I reached 50 with my first char I have rolled some new ones. 50+ is freakin boring if you are a real RPG fan. 2. Maybe TOR really has more RPG fans than EA realizes. I know I get real tired of the "your mom" and "you're gay" nonsense in chat. Ignore? Sure I could but then if I want to be social then what. Unfortunately the social skills of most of the players is lacking. Maybe its cause I am 55 but learn some freakin manners and boundaries. In person I would have broken a bottle on a lot of heads by now, or just wised up and stopped going to that bar, e.g., cancel my sub cause it just ain't worth putting up with butt toast slices. 3. The original server expansion was nerfed. It should have been far fewer servers coming online. It should have been free transfers for folks that wanted to escape that insanity of hyper packed servers and actually try and role play or be social. So a lot of us, like me, rolled new toons on new servers but eventually had to go back to our old servers as the new ones died out. By then the old servers were less populated and some of us just gave up and cancelled subs because after all we are doing this to have fun and relax. 4. What killed this game was corporate mismanagement probably on the EA level. The WOW fanboys were only here temp. They were gonna leave at the end of the first sub cycle, e.g., 3-6 months, e.g., March-June. When did sub numbers plummet? They should have just held fast and waited out the first wave but they expanded, too fast and too soon. 5. I love this game. I waited years for it. I am so disappointed. I will keep playing as long as I can get some fun out of it but I doubt that it will be more than another 6 months. 6. The only thing that will save this game is EA remembering who the customer here really is. Its the folks that played and modded KOTOR and their younger siblings and children. Its the folks that hung on playing Sith Lords. Customer service starts with realizing who your customer base really is. EA has lost track of that with this game and in the end that is what really killed it.

so far I am finding the ability to continually improve the gear as a big plus. You can create a unique look for your toon plus keep leveling as you progress in the game. I was lucky to pick up some armor in the BT Flashpoint at level 10 and now at 20 it is still the armor that I use. also I look in the AH for mod type armors that are reasonably cheap since they don't have attached enhancements, eg. got a pair of bracers for 100 credits cause they had 16 armor rating, now after adding the armor mod it is 200 rating. nice.

I did get a purple from RE of a blue item.

I think much will improve when the WOW'er tourists go back to WOW. Don't hate on a good game that took a ridiculous amount of resources to make real because it isn't the game you are used to playing with the community you are used to playing with. I can see the improvements over the beta weekends and it is obvious BW listened to its customer base.