Another reason why this game is uninstalled and my sub cancelled. You should be able to respect everything including advanced classes

Honestly what it sounds like is you got the note part of the account, not the response as a fellow person who works customer service. I often notate a account with Educated Customer X and then send the actual information, if he's working alot of tickets he could have put the note in the part that was to go to you and it's not a conversation at all but just a note on your account.

Ok, I had Huge hopes for this game, been waiting on it for years. I get the game and take it home, start trying to set up account. It takes me 4 hours dealing with Biowares abyssal support to finally set up the subscription that I can play. I start with a Sith inquistor thinking I'll play as healer. I get to where I can actually play healer, and the heals are so lack luster that I hardly make a dent in damage being done in a pve environment. I stop playing him right there. From characters feeling vastly under powered to the worst support I've ever had. This game just won't keep me past 30 days, I won't go back to WoW as I'm done with MMO's but this game had such High hopes,

I've cancelled on a few issues. 1: It's not grabbing me and holding me there to play more and more. I have my x-box for single player that I don't have to spend 15 dollars a month. 2: Bioware Customer Support. It sucks. : People being banned on whims and non-english support. They having their support in India and their billing and account teams not actually able to help with Billing or Account

Right now, not so sure...their support blows