Pretty much. Instantly blaming customers for their troubles without first rigorously researching the matter is one of the worst things a company can do - innocent until proven guilty.

Yes, this was the case. However, instead of immediately investigating the case, Bioware chose to publicly slander the player by name on the forums and say it was fake. Correction: it was an entire team. Bioware said it themselves. The first team completely failed to find any evidence whatsoever, despite very specific screencaps being provided. Had Bioware not locked and deleted any thread related to the issue, the first team might've had some success. The whole debacle is one blunder after another, not just one. It's a problem that seems to have gone through several different levels of customer support. Need I remind you of the 'i am 12 and what is this' case?

That's the best they can do. Unfortunately, this has displayed Bioware's incompetent customer service skills once again. This is going to take yet another toll on their credibility as a company.

No, but it will unlock an extra mission.

What on earth are you talking about? They got caught "grieving"? Not only did Bioware finally admit that they were guilty of no such thing after publicly running a player's name through the mud, the word is "griefing".

I'm from New Zealand. I bought my copy of TOR off eBay back in December so I could play, since we had no release at that point. The Australian/New Zealand release came in March. I still can't play with my character with my friends. I cancelled my subscription a month ago. It won't be resubbed until I can transfer my character for free.

That's a much more difficult question than "what makes a game good". At this point, though, I'd say it takes the features of previous MMOs that were successful and improves upon them.

This. They're not literally the same company, but EA is so in control of Bioware that they might as well be.

I -do- feel sorry for the people who got fired, because getting fired isn't pleasant for anyone. But...it's a business. And sometimes employees have to be treated as expendable. It's not nice, but if you're going to cry for every soul who lost their job, things won't go well. I see this as one of the trumpet calls of the end of this game, in some form. I have always seen it as going free-to-play within the first year. It was bound to happen. I'm glad I enjoyed the first 30 levels of the game, but I haven't played in months. There's not much that gives me a reason to. Poor employees. It's a shame their bosses made bad decisions that resulted in their job loss.

There's not much to suggest TOR can go anywhere but further down from here. The subscriber base is at its lowest in history, employees fired and the audience are quickly losing confidence.

Yeah, just ignore the actual gameplay features, because it looks like a few other Japanese games

There's a difference between innovating features and just lacking them. Taking away functions is not thinking outside the box.

Stranger on forum says some guy was posting in lots of threads, let's call on a witch-hunt!

That wasn't what they meant by "no more kill x quests" and you know it.

MuDs didn't have a LFG tool or dungeon finder because they didn't have the technology or mechanics then. WoW is widely accepted as the poster-child for MMOs, why do you think every new MMO is called the 'potential WoW-killer"?