Not to mention, a copy paste message and instant thread closure, without having the balls to answer why!
We are all paying customers, and despite a very weak EULA, consumer governing bodies, over-ride these in a heart beat, when a service is not being delivered in an acceptable manner, which in the case of so many down-times in PEAK Oceanic times, is not acceptable.
Be honest, 7pm-11pm on a Friday night, whether your US, or any other country, is that fair, for a a PAID service?
At least have the balls, to push it back to Midnight-1am AEST, that's still early morning for the US, that can go out, enjoy daylight, or even for-bid, actually be at work/school/uni.
What choice does an Oceanic person have with a family? Watch crap on TV or go out. Well for me, and possibly alot of FAMILIES out there, going out is not really a viable option, due to costs.
BW, get real! Find a time that is non-peak for ALL, I know a balance exists somewhere!