Overall, I have never seen this level of poor customer service and dev attentiveness to essential, base-gameplay issues, in my 14 years of gaming. And the game finally developed a bug that made playing how I prefer impossible.
/Say has been broken for OVER A MONTH, with no ETA for fix.
There has been next to no communication from Bioware regarding this broken, essential feature to any MMO. Dev & CSR teams in other current games keep players constantly abreast of such massively troubling bugs and issues via twitter & social media. Yet the best they can tell us, after OVER A MONTH of a bug that kills a core system, is that there is still no ETA. They give us no detail or explanation as to what is being done, nor straight apology for the community destroying inconvenience it is causing whole server groups that have been loyal to their game for it's duration.
In one month's time, the sizable (50+ active) roleplay community I am a part of has shrunk, easily, by half. No one bothers logging in anymore because we cannot communicate with each other reliably in game. Twelve & counting weekly cross faction events, core community sustaining events we have been holding religiously for two years, have had to be cancelled or moved out of game.
The game is already thin in content and social support and niceties to begin with, but when they remove the ability for players to support their own in-game social content, they shoot themselves in the foot.
Or in this case, the pocketbook.
I refuse to pay for a game where I cannot reliably communicate with all of my friends.
I refuse to pay for a game where two short notes of 'No ETA' is considered enough attentiveness over five weeks, to entire communities who are watching their friends disappear daily, because they cannot socialize in game anymore.