You know why they don't care? Because it's a few forums posts made by whiny children on the internets. Everyone who pays a subscription fee to play an MMO knows in advance that there will be times that the server goes down. They can't possibly make everyone happy at the same time so you are just going to have to deal with it, just like I do, when the servers went down just when I was beginning to play today (the day just started here). If you can't deal with these inconveniences, then perhaps you should just unsubscribe altogether. Your presence will probably not be missed.
By the way, what happened to your projections about maintenance times? At what time (PST) did the servers go down?