I just got help from customer service after a lot of back and forths and some wasted money on useless phone calls, but since it's done with now, this topic can be closed. I'll leave the original text here in case anybody wants to read it:
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Dear BioWare employees,
I am posting this through the account of my little brother because I've just had an issue with redeeming a subscription on the swtor.com website with my own account (RedDevil_nl).
After reading the news that some legacy titles will be granted at / no longer obtainable after the 7.0 release, I decided to buy a 2 month non-recurring subscription through your website. However after pressing the "Pay now" button with my preferred payment option (iDeal) for my bank, I was send straight to an empty "receipt" page and wasn't given the option to actually pay anywhere. After trying 3 more times through different browsers with the exact same results, I decided to instead buy my 2 month subscription through the Origin Deluxe Bundle (slightly more expensive, but with 1050 cartel coins as bonus) since it is still part of the bigger EA branch.
After buying the game time code on Origin, I went back to swtor.com, logged in again and went to the code redemption page. As I clicked on the continue button after filling in the code, it said there was an error and I should try again later... So I returned 5 minutes later to try again, however to my surprise it said "The code has already been used." ... Now I logged back into the game, thinking the error message from earlier was an error itself and the the code redemption had actually been succesful, however that was not the case, the 2 month subscription and the 1050 Cartel Coins were both nowhere to be found!
I have been a loyal player for about 9 years now, please help me fix this issue because I dont want to lose my last chance to get these legacy titles before the 7.0 release
Of course I have also send this message to customer service through the ingame ticket system ingame and also included my game time code in that ticket, but from experience, not all ingame tickets get a real answer and you can't respond after an employee has replied to it. That's why I decided to place the message on the forums as well. If a BioWare employee asks for the gametime code here, I'll be happy to share it so you wont have to search for my ticket ingame.
Best regards,
Mark (a.k.a. RedDevil_nl)
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[Edit: suddenly the 1050 cartel coins are granted now, yet the subscription is still missing]
[Edit 2: this is the response I received from the EA Help chat:
Advisor: "Do not worry, there is internal hold"
(He continued by telling me that my payment was completed but hadn't been fully processed by their systems yet, which is why the subscription is on an internal hold, I should contact them again if it isn't automatically sorted within 24 hours)
Me: "oh, one last question, just to sate my curiosity, do you know why the cartel coins were not on an internal hold?"
(I could have understood his reaction if both the CC and subscription were on internal hold, but for some reason the CC did get redeemed)
Advisor: "You for the content but unable to access the subscription. When players who purchase game face this issue they can also install or download the game but cannot download it."
(This answer has nothing to do with my question in the first place and it even contradicts itself within the same sentence to top it off.... can download but cannot download... really?)
Advisor right after his answer as soon as I started typing again: "have a good day"
(I gave up talking to him because it was clear he was not interested in helping me with this issue anymore)]
