I would like to point out this fact...
If you search for games worth playing on the internet, it is interesting that most are older games like WOW, Final Fantasy, GW2 and EOS. SWTOR always rates somewhere. It is a 10 year old 'great game'. Lots of suitors get nowhere, Amazon New World did not really make it. Etc, etc, ad nauseum.
So, forgetting all we don't know, that is, why they are being so unresponsive and why they are so tight-lipped, and bottom line why the f#$% they just do not fix it. What about just plain customer service. In my business, (something completely devoid of computers), if I treated my customers like this, I would fail pretty damn fast.
I watched all the hype about the new patch from the SWTOR team. Great to see people so excited about a patch being offered; whilst so many peeps are completely screwed after upgrading their computers. I would say mostly we are an odd sort. We will spend thousands upgrading a computer, and with probably no great improvement. So, THIS IS IMPORTANT! We are anxious about this.
So, Bioware do what you need to do. Pull your best guys in, explain this is a catastrophe that needs extraordinary people to fix an extraordinary problem and get it done. We are not asking for 2 litres of milk and a loaf of bread, we are asking you to fix something important in a lot of peoples lives.
I have been playing off and on for 10 years. I am struggling to understand your lack of motivation. If nothing else you are going to lose a lot of faithful players and then wonder why it is so hard to provide a game in this climate where most people do not want to pay to play.
I will wait patiently, and I will probably keep subscribing cause I love the game. How sad am I?