I sent a message to customer service and got an automated reply telling me to "try these steps blah, blah.. " so tried a few but decided that most of the recommendations were not the issue for me. I checked the forums and saw many others complaining about this same problem. So I wrote another customer service message saying that I tried their tips and even checked forums like they said. And what kind of an answer I get?! .... .... The SAME F***ing pre-written note saying try these things!!! Seriously?! Do they even read the messages?! So pissed right now. Don't see how this is going to be fixed since apparently no one actually reads the customer service feedback they receive but instead send the same response to everyone!

I'm experiencing the same problem! The game is unplayable! Usually I can play for like 10 mins. before the lag hits high and the game kicks me out of the server. I ran a tracert and there's a huge jump between the 8th and 9th connection so this is an issue from Bioware server. This needs to be fixed now!

It seems many share the same issue as I do. I contacted customer service but they just posted some sort of pre-written reply "Sorry you're having trouble... blah, blah, try these solutions... blah, blah.." I know it isn't my connection as I am able to connect to internet otherwise and can log into the NA-servers. It's infuriating to be able to play about 5-10 min. and then suddenly the lag stacks up so high the game logs me out and I'm unable to log into the server again. Hopefully this will be fixed ASAP!