I do not know if this is an issue that is just happening to me or if there are others that are currently experiencing it as well. In the Companions & Contacts list under Alliance; Darth Rivix has replaced Arn Peralun on Republic side. I feel like he did this before.

This also happened to me at the same point. I was grabbing the codex on the side in that room and then proceeded to head toward the the snipers (ultimately the trap). The floor gave out and I died instantly. I was forced to respawn at the first tether ship with no way of getting back to the third tether ship. I tried leaving the mission and going back in to see if it would force me to where I was suppose to be, but alas it didn't work and I also was forced to reset. I submitted an ingame bug report as well, but saw this thread and figured I would add that I also experienced this.

I wanted to confirm that this also happened to a group I was adventuring with and add that I initially bug reported it August 8, 2019 through the in-game bug report system. While I do agree with what other posters mentioned, that it was probably heavily "exploited" through the years for achievement kill counts and had other bug ridden issues, this is a great flashpoint and is in desperate need of attention. If nothing else, at least a look into why the loot is still broken after all of this time.

I got that same response as you did, but it turned out they were right. Even though I did exactly everything as you outlined in your post, though swap Imperial for Republic, I missed some. So, I went back through all the Republic planets thinking, okay maybe I missed one or accidentally did one on a different character at some point, but the issue persisted. When I went back to the shared planets, I found that ones that said were Imperial and Republic Only actually needed to be scanned for the pet. It was painful going back through and re-scanning, but eventually I found the ones I missed on Nar Shaddaa and the pet arrived to my mail a few minutes after the achievement popped. I cannot say whether or not this is truly bugged or working as intended, but going back and getting those ones that seemed like they were for the other faction only worked for me. Good Luck.

This is still an issue. I have let customer service know, but as of right now bug reports through the button and through the /bug report command are being opened as customer service tickets. All tickets, cannot be closed or updated by the player. Customer service can update the tickets, but we cannot see the response in game only in the mail sent to us at our e-mail on file.

I have this issue as well.

A customer service representative suggested I post about this issue here. Yesterday, I did what I usually do when I send in a bug ticket. I /bug and write up my ticket. Get a nice little message saying it has been sent off to the great big bug combating center. Paraphrasing of course. Didn't think anything of it until today, when I crossed a bug and went to /bug report. The box came up and I could see the ticket history behind it and I noticed that I had open tickets. Which was very weird because I didn't open any tickets. I closed out the bug report I was working on to see what open tickets I had and to my surprise it was my bug reports. /bug was not creating bug reports, but creating tickets for customer service. So, I did two things. The first thing I did was click on the button to report a bug and I submitted my bug report that way. The second thing I did was try to close those open tickets. I get the usual message saying do you really want to close this ticket. I click yes, and the response box states: There was a problem closing your ticket please try again later. I close out the popup and there was the bug report I had just submitted doing the bug report button. So now I have two /bug reports that were opened as customer service tickets and one report a bug by the way of the report a bug button turned into a customer service ticket. With that, I decided, okay I will just update the tickets and inform the nice customer service people that something is wrong with /bug and the Report a Bug Button and that these tickets were meant to go there and not to them. Asking them kindly if they could please close the tickets. Clicked on Update Ticket. Typed up a message, clicked the button to submit and I get another message: There was a problem updating your ticket. Please try again later. So now, I have multiply tickets open, none of which I can close. Three of which are bug reports that didn't go to the bug report place. Not to mention I cannot update them. I submitted a regular customer service ticket and customer service responded to my message as I said, I only know that because I got a copy of it in my e-mail. When I attempted to respond to the message in game. Same thing. I cannot update my ticket and I cannot even see the message on the ticket saying they responded. So, to break it down: /bug and the Report Bug Button is not submitting bugs it is opening customer service help tickets. You cannot close your tickets. You cannot update your tickets. I did a soft log and a hard log. Neither worked. I tried switching characters and deleting/updating them on a different character. Result is still the same.

Mine happens to be on my main republic and main imperial characters. I am like, really could not happen to that trooper I never play? I don't blame you for not wanting to run around with a headless character. I don't either. I had to put a full covering helmet on my main just so I am not running around headless. I did get a response from the big-to-do's which basically said, its a bug. It will be fixed in a future update. All I want for Christmas is my characters face back.

HAHA, I will have to check back in with you after the New Year and see if you still feel the same. In all seriousness though, I have checked it quite a few times and have done all the usual nonsense like reinstalls, repairs, removal of bitraider folder and nothing fixes it. I have even went as far to double check body types and it is only producing the faceless/headless with body type 2 males and only on this particular face. Something must have gotten befuddled somewhere.

In game as well and even in the appearance changer. If you put a helmet on that covers the face you are fine, but anything that just covers the eyes like goggles or no mask, face is still missing. Here are pictures. With Helmet / Without Helmet in game.

Body Type 2 Males who use the following: Human Head 23 Zabrak Head 5 Chiss Head 10 Togruta Head 10 Mirialan Head 10 Rattataki Head 10 Are missing their faces. Here's a picture.

It seems that some companions that had the options of becoming unavailable due to death or story like Koth, Scorpio, Vette, Torian, Quinn, Dorne, and of course original companions who have yet to return have bugged for some reason (becoming unavailable or duplicating). I was able to reclaim all of them again using the Odessen terminal with the exception of Scorpio. I could only reclaim her if I allowed her to fuse with the machine. Those (of my characters) that killed her off, were not able to get her back. Might give the Odessen terminal a try to see if that will bring him back for you. Edited: Wanted to add in here that, I went back to the Odessen Terminal after I picked up the Ossus quest and was able to get my companions back with the exception of Scorpio. As it seems my message was not quite clear. So, for those who picked up Ossus, give the Odessen terminal a go. If nothing else, it is worth a try and worked for me.

It takes a bit of time for them to respond to the in game tickets, but the one I sent in they eventually got to and Torian and my other companions were once again available. It took five minutes for it to be handled and I just needed to log out of my account while they were fixing it.

I tested this multiply times with several different companions on several different characters. On my Bounty Hunter I had the option to re-obtain Quinn, Shan, Scoprio, and Torian. I was able to restore Quinn, Shan, and Scorpio. However, Torian is the only one I could not re-obtain from the terminal. I tested this again on my warrior to see if it was just limited to Torian and it is not. On my Warrior Torian survived and I lost Vette. I also killed off Koth, Kaliyo, Scoprio, and "picked" Quinn over Elora. Not to mention Shan who is off doing whatever. I was able to restore, Kaliyo and Elora. I was not able to get back Shan, Vette, Scorpio, or Koth. Both of these characters are finished with all story lines and flashpoints, but I continued testing by signing over to republic side to my trooper who has yet to start the Iokath story line. There I had Kaliyo, Scorpio, and Vette listed on the console. All three I was able to re-obtain with no issues at all. I tried it multiply different ways - keeping a companion out, storing my companion. If the restore worked without issue the new companion would appear. If the restore didn't work, regardless of whether or not I had a previous companion out or did not, it would pull out the last companion I had. I was able to restore Scorpio and Shan on one character and not another. I noticed that people mentioned Master Ranos, who I do not have, but I recently got Darth Hexid. However, all three characters I tested have her as a companion and I was able to restore all on one of those characters (the one that has not done Iokath and traitor story lines) and the other two I could only re-obtain some. I have submitted a ticket to see if I can get them restored, but have not heard anything. I have sent in a bug report for it already, but I figured I would toss this information here. Maybe someone will take notice and get back to us on the status of Torian and the other bugged companions.

Mine is going to take me a bit due to my DSL connection. *SIGH* Darn back woods of Michigan. I look forward to hearing if it works one way or another for yours, but I also have not had an error as of yet since starting the reinstall.