Hello,
I noticed for the last couple of days that my game has been crashing. Yesterday, after reinstalling the game...I went and tried to replicate the crash to find out what/where it caused it.
I discovered with having a open map window, that when you hover your cursor over an "Heroic Mission Area Icon", the game crashed.
I tried this with three different characters on several planets. Every time I had the Map Window open and put my cursor over a Heroic Mission Area Icon...the game crashed.
I tried playing the game without any heroic missions. No issues, the game played fine.
I've have put in several bug reports, and constantly updated them when I was doing my testing. All I've gotten back from the Tech Support is the generic email saying that I need to look at the forums, update my graphics and drivers.
Did not matter that I did the groundwork to find out what was going on & what caused the game to crash. They keep sending me the same spiel about checking my system.
I even received an email from the customer support team (where at one point I called to discuss why I could not connect after one of the "Fixes" on the forum)...the email stated that there is a "KNOWN BUG" and that they are working on a fix.
I would like to find out how to contact the actual tech support in person, not via email...I want to actually speak with an person to explain exactly how the crash is happening. I don't want a email from someone who is play acting as a "Droid". Someone who will speak to a paying customer and actually care, and want to do their job.
And before some "Idiot" says stop your crying...I'm not a child or kid playing this game. I'm a senior citizen, who likes playing Star Wars because I'm a fan. I'm an actual paying customer who would like to enjoy the game, without any issues. As a paying customer, I expect exceptional customer service from the company that owns STWOR. I do not like getting the run around from people who won't even give their name and hide behind "Protocol Droid".
Tech Support, get your head out of your fourth point of contact and do your job.