Something happened that caused people from TOFN to leave the server or stopped playing, now the reason is unknown to me. Could be the server status, could be some game update that made people quit, could be either the player's fault (?) or the company's fault.
Now if there's a lack of promotion to the game leading to poor gameplay in one server, who should we blame on? It's not a direct mistake, but neither is an issue providing players from a dead server the opportunity to change to another live server.
I don't understand why would anyone be mad because someone is asking for this, it's fairly reasonable, and if you paid yourself to change your character, it was by your own will.