Thanks for great feedback, having recently played LOTRO, using that as an example, Moderator action was typically swift and decisive for repeat offenders, players learned clearer boundaries. Also, great fun when Moderators came into chat with us, especially when giving out gifts. As for Ignore Lists, they are finite.
Just to be clear, am talking about cleaning up repeat offenders, it can be controlled, have seen this controlled in other MMOs, LOTRO is a good example. These players may infringe once, perhaps twice if less serious, then suspended or banned if they did not learn from their suspension experiences. As a result, public Chat became more enjoyable, enlightening and entertaining.
Can we not do this here as well?
If not, why not?