BioWare's probably throwing their arms in the air right now. People ask for customization, they give it and suddenly everyone's criticizing them for having the "nerve" to charge for it. How dare a company try to make money off of a product they spent millions on! (sarcasm).
The main problem on these forums is that people feel entitled. As long as that keeps up, no one will ever be happy with anything that is done to the game, even if they asked for the features themselves.