Recent studies show 96 percent of customers will not complain, and 91 percent will simply never return.
So, if you see all these posts about the players not happy, remember, 96% of your community didn't comment. I can tell you that every player I talk to is upset over this and the current direction of SWTOR. So, either listen to your players or continue to encourage your existing players to seek other games. I have already seen a decrease in the population.